Online shopping continues to grow in the US at a remarkable pace, and the rising figures reveal a vibrant and robust sector of the economy. I just read some stats that you may find impressive – I know I did – from this article about e-commerce.
Online shopping has become increasingly popular over the past decade. In 2012, U.S. e-commerce amounted to 289 billion U.S. dollars, up from 256 billion U.S. dollars in 2011. The largest share of online revenue was generated by retail shopping websites, which earned 186.2 billion U.S. dollars in 2012. A 2012 e-commerce market forecast projects online retail revenue in the United States reaching 361.9 billion U.S. dollars in 2016. Simultaneously, the number of U.S. digital shoppers is expected to grow from 137 million in 2010 to 175 million in 2016, according to eMarketer estimates.
Wow! That’s got to be a trend that smart merchants want to be part of. And as consumers increasingly shop online for important services like wireless home security and home automation, we are finding that nothing beats the power and convenience of on-line customer testimonials. Customer reviews certainly represent the most effective and efficient method for comparing companies to see what actual users have to say about the folks providing these goods and services. So it naturally follows that when protecting your home and family, you definitely want to choose the company with the best reputation and the latest technology, along with the highest service level: all that spells peace of mind, which you deserve.
What Customers Say
We know that alarm shoppers use the Internet to research companies like FrontPoint – for complaints, as well as raves. In fact, a few sites specifically focus on bad news, and they are great resources for comparative shopping. You can learn a lot about a company, and quickly. I’ve posted on the growth and importance of alarm company review sites before – and wrote a widely read post on an alarm company warning issued by the granddaddy of review sites – the Better Business Bureau (BBB). Today you can check online reviews for just about any company – even the ones who knock on your door, offering a deal you cannot refuse: just remember: you really want to do your homework before you sign up.
Specific Sites to Visit
Some of the popular sites (like Yelp.com and epinions.com) have starred rating systems, and users can apply a 1-5 score along with a detailed description of their experience. Angie’s List is a membership review site, where their subscribers can share detailed notes about a wide range of service providers. By the way, FrontPoint has roughly 1,700 reviews on Angie’s List – about ten times the number of the next alarm company there. Today I’ll share two great reviews with you – both from Facebook. The first was just posted last month, and here a FrontPoint customer shares their experience of an actual home intrusion.
“So you are wondering if it’s worth it, and if FrontPoint is the one. After 11 years with another company and getting very little welcoming support we switched just short of a year ago. But for my inability to remember to place a sensor on the garage access door, this system just saved us 5 days ago, big time. Sure, they cleaned out the garage, but as soon as they decided to enter the house and heard the system beeping they abandoned the plan immediately and vacated our property. Yes, you heard right: one step in and one step out, and nothing inside was touched.
Also, the call to us had me there in less than 9 minutes from the alarm with no one in sight, so you can bet they left in a hurry. Yes, I will be ordering another sensor or two to make sure both the access door and garage door are covered, but take my advice: IT WORKS – IT’S GOOD – and we owe it to FrontPoint and their system that we still have everything from the inside which was protected with the alarm. So in the end, don’t skimp, order the extras, and get the peace of mind you deserve, and the protection you need. “
It’s hard to get a better review than that: it’s detailed, honest, and clearly communicates the peace of mind this FrontPoint customer now feels – and this was written by someone that just suffered a real break-in! Here’s another great review from Facebook, from a new FrontPoint customer, just posted on our page this week.
“My wife and I are EXTREMELY pleased with our decision to choose FrontPoint for our newly purchased home. It was a big step for us, having never owned a security system prior to this, and the research that went into selecting a provider was intensive. ADT was all too happy to offer free sensors, free panels, free this, free that, and a $100 Visa card to entice us, but we are delighted that we stuck with our choice of FrontPoint.
We especially love the web and mobile access, and being able to manage everything — sensors, user codes, activity history, arming status — remotely. The customer service we’ve experienced to date have been excellent and friendly, further solidifying our happiness and loyalty. It’s a pretty safe bet we’ll be longtime customers. Thanks, FrontPoint guys!”
You may have found your own great review sites – if so, please let me know, and I’ll spread the word. The good news is that these sites are objective, credible, and not subject to abuse, which makes them all the more useful. And I should mention that when you search for “FrontPoint reviews” you’ll find the same great news: we work extra hard on behalf of our customers to make sure it stays that way. As the leader in wireless home security, and the #1 ranked home alarm company in the US, FrontPoint is committed to your safety and security – and that means honest sales and advertising, no hidden fees, the best technology at the best price, and world-class service. Now that is peace of mind.