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With so much attention being paid to the “Smart Home” these days, there are many in the alarm industry who contend that it’s actually monitored home security which forms the basis for much of the smart home demand. In other words, homeowners want first to feel protected, and then they can focus on feeling connected as…
For some time we’ve referred to them as the “New Entrants” – the cable and telco providers (Comcast, Cox, Time Warner, AT&T) who now offer bundled service packages that include residential home alarm services, and even home automation. It’s gotten hard to escape their TV ads, but we understand that these companies are encountering serious…
The summer doorknocking season may be over, but we know what a tough few months homeowners have had, trying to avoid door-to-door solicitations – especially from alarm companies. We’re used to seeing warnings from the Better Business Bureau (BBB), the Federal Trade Commission (FTC) and various state and local jurisdictions on the proliferation of alarm…
As Frontpoint continues to bring in classes of new employees, we consistently ensure that our new employee orientation process is the best in the alarm industry. It’s widely accepted that Frontpoint is extremely successful at introducing smart and energized folks to our company, with the result of providing the best customer experience you can find….
Wireless surveillance cameras are becoming so common across the US that local police are increasingly depending on them to help identify burglars. We’ve been watching this trend develop for several years, and reporting on it here, since video in the home has become a central element of wireless home security. And as this recent article from…
Katie has served in multiple roles in Frontpoint’s Customer Relations department, including serving as a mentor for new Customer Support Specialists, before joining the Reputation Team. She has a knack for explaining how to use a system without confusing even the biggest technology novice.
Peter has more than 20 years of home security experience; including leadership positions at some of the country’s most prominent alarm companies. He’s been sharing tips and industry knowledge on the company blog since 2010.
