Category: Culture

Three Lessons Learned from the Viral Comcast Call

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comcast audio recording customer service

Last week’s Comcast call with customer Ryan Block took the web by storm. It was yet another unfortunate example of poor customer service. As the Director of Customer Relations at FrontPoint, this call resonated strongly with me. I shared it with my team and we had a wider discussion about what it means for us…

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FrontPoint Friday: Marketplace Opens

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During my two years at FrontPoint – and I imagine before my time – there’s been one thing that has consistently brought pain and suffering to me and my fellow employees. This thing was mean and a downright bully. It took money from employees. Sometimes it would tease you by pretending to give something back…

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On the Front Lines: Recruiting

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Recruiting – that’s easy. You just talk to people and then ask them if they want a job, right? Before I attended ‘On the Front Lines’ (OTFL) with Recruiting, that’s what I thought the team’s job entailed (no offense) – they made a few phone calls, interviewed a couple of people and then called it…

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FrontPoint Friday: Meet Derek Snell

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derek

Finding a job you love is hard. It’s even harder to find a job where your voice is heard and recognized. So when Derek Snell started at FrontPoint and was asked for his thoughts, he knew he found the right place. “It didn’t matter who I was, where I came from, or what I knew prior to…

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FrontPoint Friday: This Little Thing We Call Unplugged

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Let’s talk about this little thing we call FrontPoint Unplugged. Similar to MTV Unplugged, where popular musicians perform live and unfiltered, FrontPoint’s version features members of the leadership team in a live, open and unfiltered discussion with employees. The Goal of Unplugged If On the Front Lines (OTFL) is the child of an effort to…

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