Category: Alarm Company Reviews

Comcast Home Security Customers Use Company Web Forum to Express Frustration

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Comcast is clearly not having such an easy time mastering the complexities of home security – or even the simpler aspects, for that matter. While protecting homes and families may not be rocket science, homeowners do expect reliable service and technology that works, along with company representatives that understand what they are selling and servicing….

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Cable Companies Fail Consumers – Again

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It’s almost like a broken record. American consumers hate their cable companies. While a couple of these industry bad-boys are managing to garner slightly better marks in certain categories, a recent Motley Fool article tells us that those cable guys who’ve entered the home security industry are still bombing on their customer satisfaction ratings. As…

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Four Keys to Customer Loyalty

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Lots of companies like to claim they offer great customer service, and that they have the loyal customers. I recently spoke with the CEO of one of our competitors, whose company had stated online that FrontPoint could not compete with their #1 rated service. Of course, I set him straight – but it reminded me…

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AT&T Officially Announces Release of Digital Life, their Home Security and Home Automation Services

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Big news for the alarm industry has just been released, and it comes from AT&T – arguably the “mother of all new entrants” to the alarm industry. Just after it seemed AT&T was having trouble figuring out its long-awaited offer of monitoring and home automation capability, now we have some hard facts on the Digital…

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Comcast Reviews and Complaints Prove the Challenge of Expansion into Home Security

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Comcast is not having an easy time breaking into the home alarm market. For those of us who are dedicated, long-time security industry professionals, it’s a bit of déjà vu all over again – we have seen cable and telecom companies enter (and leave) our sector of the economy before. What these companies don’t seem…

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