“We have been Frontpoint customers for more than four months now and simply want to express our sincere appreciation for the top-notch quality of the Customer Service department personnel.
The ‘LL Bean-like’ Customer Service throughout our experience was beyond excellent! At first, we only used the home security products and then after the system proved to our satisfaction, we added some home automation devices. Due to the age of our home and some quirky electrical wiring problems, Frontpoint helped us identify some third-party home automation devices that would work in our home. Once we obtained them, Steve (and later Joshua) in Customer Service helped us get the devices up and running in a very short time.
We did have a technical glitch with a geo-fence feature. Upon bringing the issue to the attention of Steve in Customer Service, his unqualified response was: ‘We will make this work for you.’ During the next three months Steve doggedly worked with Alarm.com to resolve the issue and today we have it functioning as advertised.
I recommend the Frontpoint system to anyone, particularly because of the customer-focused Customer Service personnel I have had the pleasure to work with. They were all courteous, respectful, knowledgeable and lived up to the commitments they made to us, whether it was something as small as calling back when they said they would, or researching the answer to a question and getting back to us in a timely manner.
To date, the Frontpoint security and home Automation system we have installed has provided us with the peace of mind and remote access to our home that we have always dreamed about.”
-Michael and Susan M.