Customer Spotlight – Soeren P.

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A home security system helps protect a lot of important things – you, your family and home – and it protects against many things too. We often think of burglars as the main threat to your home safety.

But sometimes, an alarm system comes into play when you least expect it, even when there are no burglars present. This was exactly the case for Soeren P., a FrontPoint customer whose system helped save him in what he calls “a possible life-ending event.”

On June 10, 2014, Soeren was home alone and cooking dinner when he suddenly went into shock from having low blood sugar. He fell unconscious and the food he had been cooking began to burn. Fortunately, the smoke caused by the burning food triggered his Smoke and Heat Sensor, which caused his alarm system to immediately alert the authorities.

I had an opportunity to speak with Soeren a few weeks after the event and he talked more about his near-death experience, as well as shared insights into what lead him to buy a security system in the first place.

“I bought a home security system because my neighbor was burglarized. He had a security system installed, which took pictures of the burglar, and then the pictures were on the front page of the paper the next day. That resulted in the arrest of the suspect within days.” Soeren shared.

“I chose FrontPoint as my home security provider because another neighbor of mine recommended the company.”

Soeren also explained how some of the system’s features helped him during the crisis.

“I think the two-way communication with the Monitoring Center is very useful, and was especially important in my particular case. Without having the ability to tell a FrontPoint agent that I was in need of help, I would have passed out in a diabetic coma. I’ve also found the remote access and home automation features to be useful.”

As large a role as the FrontPoint system played in helping Soeren, much of the credit has to go to the emergency responders.

“My wife and I have had several occasions to call upon Clallam County Emergency Services and have never been disappointed. There is little doubt that they are the best.

“I wish I could personally thank each of the emergency responders. My deepest gratitude and thanks go to the paramedics and firefighters from Sequim, and to Olympic Ambulance, Pencom and FrontPoint Security.”

As Soeren’s experience shows us, a home security system can help you when you need it the most, whether it’s deterring burglars or saving a life. Enjoy your peace of mind!

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