Here at FrontPoint we continue to be big fans of social media and review sites – you could even say we “Like” them! But review sites really do provide a remarkably effective and efficient means for people to communicate. And as a nationwide service provider with an excellent reputation, FrontPoint has much to gain when people rave about us on Facebook, Twitter, Reddit, and other social platforms. We also think the world of sites like Angie’s list, Yelp, and Epinions, for the same reason. It’s even interesting to check out the negative review sites – like the Better Business Bureau (BBB), complaints.com and ripoffreport.com, since you can hardly find anything about FrontPoint there.
What People Post
As the FrontPoint name continues to spread across the US and Canada, we get more and more comments on our own Facebook Page. And the conversation has been picking up – not just about the clever ways people use their FrontPoint wireless home security and home automation system, but about other topics as well. But I particularly like the posts where folks share their experiences about the peace of mind that FrontPoint provides. Here’s a great example, posted by Joseph on August 21:
“Thank you, thank you, thank you, FrontPoint Security!!! I have to put a plug in for this, we got the water sensors and a valve failed last night. We got a call about 11:30 pm to tell us a water sensor went off. I went downstairs to find water spurting all over, turned off the valve, and all was good. Plumber coming this morning. Had we not had the system I would have just found out almost 7 hours later with our basement (finished basement that is) converted to a swimming pool. The little inconvenience for our family is much better than dealing with an indoor unintended swimming pool!”
What Joseph would not know is that I had the same experience in my own basement. Unfortunately, I placed the water sensor near the furnace, instead of near the sump pump: of course, the sump pump is intentionally at the low point in most basements. You’d think I’d know better!
What Happened in Our House
When our sump pump failed after a very serious storm a few years ago, we did receive the email notification from the water sensor that there was water in the basement – but not until there was quite a bit of water in our basement! Suffice to say, I moved the water sensor to the right place after that, and happily we have not had a recurrence. Just goes to show that even twenty-plus years in the alarm industry does not make me infallible.
Other Comments are More Serious
We’ve also read comments about how having a FrontPoint system may well have prevented a burglary. Customers tell us how their neighbors without alarm systems have been burglarized, but our customers were passed over. There are actually statistics that support this fact: it’s been shown that having a monitored home alarm system makes you only one third as likely to experience a burglary as your unprotected neighbor. And with an intrusion happening every 14 seconds in the US, that’s a meaningful measure of security.
There are tons more comments on the FrontPoint Facebook page, ranging from informative to downright funny, and we appreciate them all. And we’ll continue to work on expanding our social media activities, since these forums give our customers (and our prospective customers!) the perfect opportunity to ask questions, share timely tips and experiences, and even sing our praises.
And when someone has an issue with us, you’ll see that too – we don’t hit the “delete” key when a customer offers constructive advice on how we can do home security better. After all, we’ve spent years developing the best methods to protect homes and families, and along the way we’ve had some great suggestions from our customers. That’s just one more reason that FrontPoint is the recognized leader in wireless home security. With systems that are safer, smarter, simpler, more affordable, and virtually impossible to defeat, FrontPoint is the #1 ranked alarm company in the US. We’d love to hear from you as well – and you can “Like” FrontPoint in the process!