The home security industry is crowded. That can make it difficult to differentiate one company from the next. This problem is amplified by the fact that much of the home security equipment on the market is similar.
So what makes FrontPoint Security different from the rest?
That’s a good question and one that we get asked fairly frequently. Let me assure you, we are different. And here’s how:
What makes FrontPoint different?
Simply put, our customer service. We’re committed to bringing you a world-class customer experience, service like it used to be in the good ol’ days.
In general, alarm companies carry the reputation of being too aggressive with sales, while being apathetic towards the needs of customers. We aim to change this perception by doing things differently.
How do you do things differently?
Whenever you interact with us, you’ll know you’re the top priority. This means you’ll have a conversation and not a scripted experience. We’ll listen to your needs and do everything we can to ensure that you come out of the experience satisfied.
All of us are consumers, and we’ve had our fair share of poor customer experiences – rude reps, jumping through hoops, you name it. And that’s not how it should be, which is why we do things differently.
Why do alarm companies have such a negative reputation?
Deception and other shady sales tactics, aggressive salespeople, poor customer service and more have been prevalent for so long that consumers have almost begun to expect it from alarm companies. And to us, that’s simply not acceptable, so we’re on a mission to change public perception.
Is your equipment any different from those of your competitors?
The major difference between FrontPoint’s equipment and its competitors is in our use of cellular technology. All of our systems connect to the Monitoring Center via a 100% cellular connection, which is safer and more reliable than other options – like a phone or broadband connection – because there are no wires to cut.
Many other alarm companies offer cellular monitoring, but they only offer it as a “premium” or “backup” option, instead of as the standard. We don’t believe that you should have to pay more for a safer connection.
FrontPoint does things differently and that’s why we want to give you service like the way it used to be. If you have any suggestions, comments or questions on the FrontPoint difference, let us know in the comments below, or email us at firstname.lastname@example.org. We’re glad to hear from you!