FrontPoint’s Core Values and the Company’s Success

Posted by , , at 3:56 pm

FrontPoint Security began as a dream in 2006, and became a reality when we launched the company in 2007 – three guys in a basement in Washington, DC. Yup, that is the story of how FrontPoint started, and it’s been a remarkable ride so far.

Fundamental to our success is the role played by our core values, a set of formal behavioral guidelines that steer our actions and thought processes. These values are essential building blocks in how we treat our customers, how we treat each other, how we look at the opportunities available to us, and they help determine how the company is run, both strategically and on a day-to-day basis. Our core values are:

  • Build Trust
  • Dream Big
  • Be Awesome

Clearly we have built trust with our customers, and we continue to do so: there’s just no other way to explain the loyalty and great reviews that keep coming in. And clearly we had to dream big to launch this in the first place, and continue the company’s amazing growth in a crowded and highly competitive industry. And when it comes to being awesome – well, that’s about every person here at FrontPoint just being the best co-workers and service providers that they can be, in every way imaginable. It’s not surprising that FrontPoint  was named a “Best Place to Work in Virginia,”  for two consecutive years!

But I also have a very personal reason to talk about our core values, since they can play a role in our private lives as well. Last month I was fortunate to stand on the roof of South America, meaning the summit of a mountain in Argentina named Aconcagua. At 22,841 feet, Aconcagua is the highest summit in both the Western and Southern hemispheres, and is one of the Seven Summits, the highest points on each of the seven continents.

Mountaineering is a hobby shared by several FrontPoint employees, and I can state with confidence that there will be more trips – and hopefully more summits – in our futures. And not surprisingly, the FrontPoint core values figure largely in these endeavors. After all, building trust with your teammates is imperative on such an adventure. Of course, tackling any of the Seven Summits is all about dreaming big, and every member of the expedition has to be awesome on an individual basis: on a trip like this, one person can make the difference between success and failure for the whole group.

So, look for updates from time to time on our adventures – with more pictures of the FrontPoint flag on distant peaks. And in the meantime, we’ll keep on living our core values every day, as the company continues to grow and prosper. We have the best customers in the world, and we want to keep earning their loyalty and those great reviews through every interaction we have.  FrontPoint, the leader in wireless home security, and the #1 ranked alarm company in the US.

Comments (4)

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  1. Tony Schlorff

    You guys have been so incredible! When I was looking at security companies 2.5 years ago I was so afraid of signing a contract because of what I was reading with all of the other people. Now with only a few months of my contract left with you guys I still feel like day one! You guys are great and it is because how you treat all of us. Thank you!

    • Peter M. Rogers

      Thanks, Tony. We do our best. Glad to know our efforts to treat you well are paying off. Who says an alarm company cannot be a great service provider? Thanks again!

  2. Tony Schlorff

    You guys have been so incredible! When I was looking at security companies 2.5 years ago I was so afraid of signing a contract because of what I was reading with all of the other people. Now with only a few months of my contract left with you guys I still feel like day one! You guys are great and it is because how you treat all of us. Thank you!

    • Peter M. Rogers

      Thanks, Tony. We do our best. Glad to know our efforts to treat you well are paying off. Who says an alarm company cannot be a great service provider? Thanks again!

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