Introducing the New Touch-Screen Control Panel

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Meet the Touch-Screen Control Panel, a powerful new addition to the Frontpoint ecosystem. This advanced piece of tech is an easy-to-use device that serves as the nerve center for your home’s security. All it takes is a touch to manage and interact with your entire system.

Simple Touch Controls

Say goodbye to buttons: the Touch-Screen Control Panel features a 7” vibrant display that you interact with, placing your system at your fingertips, literally. It’s never been easier to control your system with touch arming and disarming, simple settings management and more.

Say Cheese

One of the cool new functions of the Touch-Screen Control Panel is the snapshot feature; when the system is disarmed, the panel will snap a photo with its built-in camera. You’ll always be able to see who’s disarming your system.

Dual Pathing

Another unique feature is Dual-Path Connectivity, a groundbreaking update that sets the new standard for security system communications. Dual-Path Connectivity enables your system to communicating over both cellular and broadband WiFi channels, meaning for a faster and reliable connection. Should you be at home where WiFi is faster, your Touch-Screen Control Panel will use that to connect. Should your broadband ever suffer an outage, you’ll still have the reliability of cellular coverage.

Old Reliables

The new panel also comes with all of the features you’ve come to know and love in your Control Panel: cellular link, alarm siren, Crash & Smash protection, simple DIY installation and full customization options. All you need to do is place the Touch-Screen Control Panel in a central area, plug it in and you’re ready to go.

We wanted to give you a first look at this exciting new addition to Frontpoint. As a customer, you may be eligible to upgrade from your SimonXT Control Panel to the new Touch-Screen Panel right away. Give us a call and we’ll be happy to fill in the details.

Comments (135)

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  1. Ken Kasmar

    Is there any word on when v1.6.1 of the Qolsys IQ firmware will be available for Frontpoint customers?

    • Katie Rynex

      Thanks for reaching out Ken! It is currently available, and I can have one of our Support Specialist reach out and walk you through getting this installed. Thanks again and we look forward to speaking with you soon!

  2. Ofer

    I am interested in buying a Frontpoint system, but I am not thrilled about mounting the control panel on a wall and having the power supply wire hanging down to a power outlet. I would prefer to have a recessed power outlet installed at the place in the wall where I would mount the control panel. But I do not see any spec sheet information on the size of the control power power plug and length of wire, so that I can design a recessed area in my wall small enough to be covered by the control panel, but large enough to accommodate the power plug and wrapped up power cord. Does Frontpoint have that kind of information available?

    • Katie Rynex

      Thank you for reaching out Ofer! While we do not have this information available through our website, the Simon XT spec sheet can be google searched for more in-depth specs. In regards to the length of the AC wire is about 7 1/2 ft. while the AC adapter is about 2″ wide, 3″ tall, 2 1/2″ thick. We hope this was helpful!

  3. Rusty Gilpin

    We just signed up for FrontPoint’s ultimate plan and was disappointed when we opened the box to find the “old” style control panel instead of the touch screen model. We’ve actually decided not to activate the system yet because this is not what we expected. What do we need to do to get the touchscreen model? The option was never mentioned by the salesperson when we signed up and we just assumed that if we were signing up for the top of the line plan that we’d receive the latest top of the line equipment. I see on here that many current customers have received the touch screen model, seems odd that new customers are not.

    • Katie Rynex

      Rusty, we apologize if there was any miscommunication that occurred during your sales process, however, we are happy to see that you were able to speak with our Support Team about upgrading to that Touch Screen Control Panel. Thanks for your feedback and please let us know if you ever need anything else going forward!

  4. Akos Szilvasi

    My new touch screen panel occasionally does not recognize the pass code. I have two different codes but last night even the master code was considered invalid and tripped the alarm. Eventually after several tries it worked. We realized that the screen is not very sensitive (like an iPhone screen) and the processor rather slow. However, slow and firm pushing the numbers did not work either. Scary and annoying. Am I supposed to use the panel differently?

    • Katie Rynex

      Akos, thank you for bringing this to our attention. At this time we are glad to see that our Support Team was able to assist in getting your questions answered. Please feel free to reach out to us if you need anymore assistance in the future!

  5. Brendan

    I currently have the IQ Touch Panel with Frontpoint and it works just fine. At times the panel is slow when responding to keystrokes while disarming. Its more of a nuisance than an issue. I see QOLSYS is releasing a new IQ Touch Panel 2. It looks awesome! Will Frontpoint be offering this panel, once its been officially released?

    • Katie Rynex

      Brendan, thanks for reaching out! We are constantly researching new products and features for future implementations. We will let you, and all of our customers, know as soon as we have any updates on new products!

  6. Doug W

    I bought the Touchscreen Control Panel under the impression that the interface screen would look like the picture above with colored icons that make sense and which make arming and disarming visually easier. Instead the unit was shipped with a bland, colorless screen that is two steps backward from what was pictured in the adds at the time of purchase. In the previous software version, the buttons would glow red if the system was armed and green if disarmed. Now the buttons only glow green if armed giving a false sense of security. I contacted customer support back in June and requested they change the control panel software to look like the iPhone and iPad app. I was told a software change was coming very soon. Still no update. Can you please tell us the status of the updated Touchscreen Control Panel software?

    • Katie Rynex

      Doug, thank you for sharing your feedback. At this time, our product team is currently testing and ensuring that any updates our customers receive are in full working order. Upon release, you and all of our customers, will be notified.

      • Leonard W

        Our touch panel was updated by phone support to new firmware this week to fix the problem that the previous version froze after several months of use. The new version is working except agree that is a step backward in functionality in that it has green lights when armed stay, and we lost the amber for stay and red for armed away on the display. Hoping this can be reverted soon while keeping the changes that were made to fix the panel freezing issue.

  7. gael

    I’m not finding the control panel selection to turn off the computer. If I leave it on will it drain the battery?

    • Katie Rynex

      Gael, great question! Your Control Panel is designed to stay on at all times, therefore, will not drain your battery. The Control Panel should also be plugged in to a power outlet which is constantly charging that back up battery. We hope this answers your question and ask that you please let us know if you have any other questions going forward.

  8. Derek chao

    I just signed up and received my new system. It’s a pi
    Use button panel. Why didn’t I get the new touch screen? Is it false advertisement.?

    • Katie Rynex

      Derek, it is never our intention to make you feel misled. Rest assured, we have a Support Supervisor looking into your account and will have them reach out to you shortly to address all of your concerns in detail. Thanks for this feedback and we look forward to speaking with you soon!

  9. Ayo

    Hello! Any update on the IQ2 as a secondary panel?
    Thank you.

    • Katie Rynex

      Thanks for reaching out Ayo! At this time we do not support the IQ2 but will be working to bring this feature to our panel within the next few software up dates. Thank you for the great question and we hope this was helpful!

  10. Dean J

    I just signed up for Frontpoint last week and received my new touch screen panel today. Customer service was very nice but when I spoke to the salesman and told him about my existing Simon XT alarm system (which I’ve had for several years from another company) and the sensors that I had INCLUDING my doors that are hard wired sensors from a different system that were incorporated into my XT panel. I asked if they would work and be compatible with the Qolsys touch screen because I didn’t want to spend money on new sensors if I didn’t have to and he said it should be fine. Now that I received my new system, I opened it up and see that the power supply and wire is a complete unit unlike other systems where you connect the transformer to the wiring. Come to find out, after talking to customer service & tech support, that you cannot bury the power supply wire in the wall, connect it to any existing alarm wire that’s been run for power as it will void the warranty. They told me it had to be run on the face of the drywall or get an electrician to run a new outlet below the panel. YA RIGHT!!!! Who in the world wants to install that stupid plastic wiremold crap on the outside of my walls to run the freakin power cord to the panel!! Can you say cheesy!!!!! I asked the customer service guys how they wired their systems in the houses on their website videos?There were no wires running on the drywall in their videos! Also, after talking on the phone with tech support 3 times, come to find out the wired door sensors will NOT WORK with this system. 3 different people and different stories. If I had know this from the very beginning (which is the reason for telling him of the door sensors) I probably wouldn’t have ordered this system from them. I do have to say the customer support was very good about trying to keep me and offered me free wireless door sensors and a couple months of free monitoring to rectify the issue with the wired sensors. I am very appreciative and have no issues about the new sensors but, it still doesn’t fix the issue with running wires on the face of my walls. To me it’s unacceptable. I was extremely frustrated to say the least. Don’t know if I am going to keep this system.

    • Katie Rynex

      Dean, we hope you accept our sincerest apologies as it never our intention to cause an inconvenience for any of our customers. We would like the opportunity to address your concerns in more detail so we will have one of our Support Supervisors reach out to you. Thank you for bringing this to our attention and we look forward to speaking with you soon.

  11. Vadim Spektor

    I really like the idea of the new motion detector with the picture taking capability a lot.. Unfortunately it is not compatible with my control panel. It requires the new touch screen panel. That is the problem with the business model where customer has to buy the equipment upfront. The company has no incentives to keep the new equipment (sensors) compatible with existing equipment. In fact, the company is better off to force customers upgrade to the new equipment. I am very disappointed that FrontPoint does not offer a discounted path for existing customers to upgrade or trade-up to the new panel.

  12. Brian Matous

    I have been a customer now for a couple of years and have been extremely happy with Frontpoint. The one thing I have never liked however is the looks of the control panel. I am thrilled to see the updated touchscreen version. I am very disappointed that FrontPoint doesn’t offer some sort of discount on this piece of equipment for current customers. Its just like all the other companies. They make offers for new customers and once they have you locked into an agreement you are stuck with status qou. Why wouldn’t they allow us to mail in the old “dated” control panel for a newer sleeker model? I understand perhaps some fee but feel that it should be nominal in their efforts to grow loyalty and keep their existing customers happy. 299.00 is extreme

    • Katie Rynex

      Brian, we do value all of our loyal customers and want to make sure that you are taken care of so we are going to have one of our Account Specialists reach out to you to discuss some of the options for receiving that new Touch-Screen Panel. Thanks so much for your feedback and we look forward to speaking with you soon!

  13. Kevin Lobsinger

    Please be advised, this new Q touchscreen control panel IS NOT compatible with a lot. If you want or own a schlage lever lock, flush your money down the drain. Once you own this POS piece of equipment, plan on spending multiple hours on the phone with frontpoint support. Things just do not work correctly and as much as frontpoint tries to soften the blow, I still have security concerns. With this new control panel, my settings steadily change, torn off alerts abs still get them etc. of course frontpoint won’t take the blame, they will claim it’s not the unit, claim it’s not alarm.com, claim the user did something incorrectly (since they don’t have installers). I really like this company but they seriously need to do their homework and get their sh#* together.

    • Valerie Saponara

      Kevin, we certainly can understand why having to troubleshoot your system would be frustrating. You shouldn’t have to have the issues you mention above, and we know there are ways to address these concerns permanently. We’re going to have one of our Support Supervisors read all your account notes/history (so they are all caught up on what you have already done with our Support Team), then reach out to you and work with you until you’re completely satisfied. Thank you for your comments and we look forward to showing you how Frontpoint makes things right.

      • O

        I just signed up with Frontpoint and I was able to pair my tablet with the Schlage Camelot deadbolt door lock. I was also able to pair it with Kwikset deadbolt door lock (910 model). I did all this while having technical support on the phone with me and it worked very well. Some tweaking had to be done first with the Kwikset door lock but it worked out in the end. They also guide me through to install all doors and windows sensors and pair them with the tablet as well as the lighting module and more. I do advise any of you to double check with Frontpoint tech support before buying any Z wave device on your own to ensure you do not have to go through the process of returning items and potentially paying restocking fees. Overall, all items recommended by Frontpoint staff have worked as expected. I just wish Frontpoint expanded the list of Z wave device items that are compatible with the tablet rather than restricting customers to the limited options they have on their list. The list of Z wave devices from some Frontpoint’s competitors is greater with devices that seem to be more attractive and functional.

  14. John

    Just ordered the new Qolsis touch panel with a new 3 year contract. I have been with Frontpoint for several years and the equipment and service have been excellent! I’m excited for this new controller because the software, being an Android system, can be updated and expanded. I was wondering if Frontpoint was going to be offering the IQ2 secondary controller in the future? Thanks in advance for your response.

    • Gilbert Cho

      Hi John, happy to hear you’re happy with your service so far! As for your question, we’re currently testing out the IQ2 secondary controllers. I can’t offer a timeline as to when we’ll be ready to launch it, but stay tuned!

      • Mike

        Since Frontpoint does not yet offer the IQ2 secondary panel, is there an issue with purchasing it elsewhere and installing it?

        • Valerie Saponara

          Mike, thanks for asking us about this. You are welcome to purchase any equipment you may want, however, we just ask that you keep in mind that we cannot support it or integrate it with your current Frontpoint system.

      • Dave

        Any update on the availability of the IQ2 secondary panel? It’s been 9 months since you said you were testing it….

  15. Ken

    Is the home screen customizeable? I don’t see a way to quickly turn on lights (a feature I and my short 8-year-old use to turn on a tall, behind-the-TV, floor-standing halogen light). It appears that you have to go through a couple of menus to do this.
    And I agree with others about having to pay so much AND sign a 3-year contract for this touch screen control panel. Do you really think people will pay $299 and then leave Frontpoint after a year?
    Maybe if this panel had a Youtube app or other things that made it more versatile. Do you have ANY idea of the apps that Qolsys or Frontpoint is developing for it?
    I was considering upgrading until I saw the issues I’ve brought up in this comment.

    • Valerie Saponara

      Ken, thanks for posting this. Being able to customize your home screen is not something you can do at the moment, but we’re going to send your idea to our Products Team to keep in mind for future updates. We are looking into all the features the new Touch Screen panel can utilize, however, at this moment we can’t promise anything. Also, if you’re a current customer and want to upgrade there are multiple offers available to you, not just $299, so please give our Support Team a call whenever you find the chance and they would be happy to explain all the different options we are offering right now!

      • Ken

        I called yesterday and was just given the $300+3 year commitment offer…or pay full price. I told the Rep that that was way too much for a device that has no browser (to play YouTube videos from the internet while in my kitchen or to pull up a recipe from a website, etc.), no home-screen customizability and turns my Simon XT into a paper weight (i.e., I can’t continue to use the Simon XT at a different entry point of the house). I could get an Ipad Mini3 with WiFi from BestBuy at that price with no commitment and be able to do way more things combined with my Simon XT and the Alarm.com app. Plus, it would be mobile.)
        Valerie, unless you have some hidden deal in your pocket, this upgrade offer makes little sense to me in light of these realities. Feel free to elucidate me if you are inclined.

  16. Jerry

    JUST purchased FrontPoint System. It’s still in test and evaluation period. Why was I not told of a new panel?

    • Valerie Saponara

      Jerry, we apologize if this Touch Screen was not advertised clearly to you, however we made sure this control panel was visible on our “equipment” webpage around mid-May. We also may have not mentioned the Touch Screen immediately if you requested specific price ranges and system set-ups. If you are interested in the new Touch Screen control panel, please give our Support Team a call and they would be happy to explain the upgrades we are offering to our new and current customers!

    • Carl

      It’s an alarm. It’s not a tablet. Do you really want to be placing wear and tear on a system as critical as home security so that you can watch reaction videos on Youtube? If you want a tablet, go buy a tablet and stop complaining that your alarm doesn’t function as a multimedia system just like a toaster doesn’t make coffee and your lawn mower doesn’t function as a dialysis machine.

      • Josh

        Haha, totally agree man! I was reading Ken’s comment and kinda scratching my head. I’ve been with frontpoint for a few months after escaping from Xfinity home. It had a number of useless extras that Ken would love. I found them completely frivolous and I agree, I have a number of other devices for entertainment. I want my alarm panel to be dedicated to, oh I don’t know, protecting my family and property. Frontpoint, please don’t add that extra junk. Just keep focusing on security and automation. I LOVE my system!!

  17. Bud McDevitt

    I am a new customer. I began in May. How can I get a touch screen panel?

    • Valerie Saponara

      Bud, feel free to give our Support Team a call whenever you have a moment of free time and they would be happy to explain the upgrades available to all current/new customers for the new Touch Screen panel!

  18. Don

    Thanks for the previous reply. Does the panel have contacts for a low voltage remote siren like the Simon?

    • Valerie Saponara

      Don, anything that the Simon XT can do, the Touch Screen can do. So if the Simon XT had a capability for a specific remote siren, so will the new Touch Screen panel!

      • RC

        Not true, I had to replace my old remote siren that worked with the GE Simon XT as it would not pair with the new base controller. If you have a way I would be MOST interested, none of the techys at FP could figure it out.

  19. Joyce A. Stupp

    We’ve only been with you for a few months. Can we get a deal on the new touch screen panel?

  20. df

    Will the IQ2 secondary panel be available as well in the near future (http://qolsys.com/iq2_device.html)? I’d love to have access to my panel from the 2nd floor as well.

    • Valerie Saponara

      Thanks for this question! At this very moment we are testing some pretty cool devices that are out there, but we can’t comment on anything just yet as we are still testing and weeding out specific products. We promise we will let you know as soon as we have any updates.

  21. Don

    The guidebook makes it appear that “no entry delay” must be set independently of the “stay” command. Is this true or does arming the system “stay” automatically activate no entry delay as it does on the Simon panel?

    • Valerie Saponara

      Don, if you press the “Stay” arming option once, it will arm your perimeter sensors (like doors and windows) with your entry delay. If you press that same “Stay” button a second time, it will arm those same exact sensors but this time with no entry delay. Hope this answers your question and if not let me know so I can have someone reach out to you!

  22. Terry Cook

    I love it. It fits right in with the touch screen world we live in. now add a video doorbell and you’ll be all set.
    Terry

  23. Richard Adinolfi

    Does the company offer video cameras for outside use.

  24. Jon iacono

    Can I trade my current panel in for the new one? I just purchased e system.

    • Valerie Saponara

      Jon, we are not trading in Simon XTs for the new Touch Screens, however we will have one of our Account Specialists reach out to you shortly to discuss the current functionality of your panel and what upgrades may be available to you at this time. Thank you for your question!

  25. Dustin

    This stinks, I just got my system setup and the trial period just ended. Now, new equipment comes out and I’m stuck with the old stuff for THREE years!

    • Valerie Saponara

      Dustin, we understand that this may feel frustrating for you, however the new Touch Screen control panel has the exact same capabilities and protects you just as well as the existing panel. When we chose to start selling this new panel it was not our intention to upset our customers, or to make them feel like they got a lower-quality product with the previous panel. We are going to have one of our Account Specialists reach out to you shortly to discuss the current status of your account and what panel upgrades may be available to you. Thank you for sharing your thoughts and we look forward to speaking with you soon.

      • dustin

        No one ever contacted me?

        • Valerie Saponara

          Dustin, I apologize if you never got a message from one of our Account Specialists, however I have made sure they will reach back out to you immediately.

  26. Chuck

    I am as surprised as others. I purchased a system recently with 2×720 camera’s. Then they were replaced with the 721’s soon after my activation. No offer to change them out or nothing mentioned when I purchased the system they the equipment was being phased out. Now the same with the touch panel. I’m really disappointed and am considering letting my contract go when it expires.

  27. Shawn

    Does the new Touch Screen Control offer more Z-wave device compatibility options than the panel it replaces? Is there a current list of compatible devices, including deadbolts?

    • Valerie Saponara

      Shawn, the new Touch-Screen Panel has the exact same Z-wave capabilities that the Simon XT.

  28. Richy

    As a loyal customer over the past year, I wondered if the new touch screen control panel will be something I will receive as an upgrade to my existing system? Or, am I stuck in my current contract using the existing button controls for my system? In other words, is the new touch screen control panel only for new customers? Thanks!

    • Valerie Saponara

      Richy, great question! The new Touch-Screen Control Panel is a new product we just released. New customers will have a choice when purchasing their equipment and can pick between the Simon XT and the Touch-Screen. The Touch-Screen Panel has the same capabilities as the existing panel, but the price points are different. New customers can decide which product and price works best for them, while current customers can upgrade to a Touch-Screen Panel for a discounted rate. Please give our Support Team a call if you’d be interested in upgrading your current control panel.

  29. Barry K

    Manufactuer and model number of the new panel, please. I’ve never been thrilled with the Simon XT panel. It’s a bit flaky. I’d like to know who made this and what model so I can research it.

  30. Julien Antkies

    Does the Touch Screen Control panel know when WiFi is unavailable before an alarm is sounded, or must it try to send a signal to the central station via WiFi unsuccessfully before going to radio?

    • Valerie Saponara

      Julien, the new Touch-Screen Control panel will use cellular signals, just like the rest of your system. WiFi is generally used for wireless cameras or accessing your system through your MyFrontpoint.com account on your home computer.

  31. Richard

    I am a brand new customer of Frontpoint. I just received and installed my box of goodies last week [week of 5/26] (including, of course, what’s now the old control panel). Will Frontpoint phase out the control panel type I have and require the new panel over the next 3 years (my contract period)?

    If I want the new panel, what will it cost me and will I have to add 3 years to my contract making it a 6 year contract?

    Thank you.

    • Valerie Saponara

      Welcome to the family Richard! It’s great to hear that you got yourself all setup quickly. In order to answer your questions about the new Touch Screen control panel, I’m going to have someone from our Support Team reach out to you shortly. It sounds like you have a bunch of questions and we want to make sure all of them are answered!

      • Sherry Holst

        I’d like the same questions answered as I just signed up for the 3-yr contract (not thrilled with)…. but can we get the new control panel as it’s been such a short time since we signed up and you now have the touch screen. Thanks.

  32. Mike Mathewson

    I had the Frontpoint system for one month and the control panel battery went out. I’ve had the system for less than 10 months and now the control panel sound doesn’t work when you come in the house to let you know that the alarm is on. Frontpoint customer service is good but the control panel has been subpar. I can’t afford an updated one. We had ADT and never had problems like this. Might be going back to them.

    • Valerie Saponara

      Mike, thank you for commenting on this post. We have asked one of our Account Specialists to reach out to you immediately to address those control panel concerns you mention, as well as any upgrade options that may be available to you regarding the Touch Screen panel. Please let us know if you have any other questions, and we look forward to speaking with you shortly.

  33. Chris Bertin

    I am already upset that Frontpoint raised my monthly subscription just because I added a z-wave lock and now I see this insanely priced touch screen upgrade… Will look at other options in 4 months…

    • Valerie Saponara

      Chris, when offering this new Touch-Screen Panel it was never our intention to upset our customers. The new panel is an option to you, but not a requirement. New and current customers can pick which control panel works best for their budget and usage styles. We are going to have one of our Account Specialists reach out to you and make sure all your concerns you listed here are addressed. Thank you for sharing this feedback with us!

  34. C. Tufts

    Flat screen or not – it would take a lot more than that to get me to leave Frontpoint. The customer service is far and away superior to anyone else. I’m never aggravated with constant calls to upgrade which I appreciate. Any technical question I have is welcomed. Above all Frontpoint is dependable. It doesn’t matter how fancy the screen (or not) if the service behind it isn’t there.

  35. Tom

    How about Z-wave support?

    • Valerie Saponara

      Tom, Z-wave technology will work with this new Touch Screen just as well as it does with the Simon XT. Please let me know if you have any other questions!

  36. Travis

    Is or will this be compatible with Apple’s HomeKit?

    • Valerie Saponara

      Travis, at this very moment Apple’s HomeKit is not something we are going to integrate, therefore we can’t know if it will be completely compatible with our new Touch Screen. We have a dedicated Products Team that would check and test this out if we were going to consider working with the Appple HomeKit in the future.

  37. Tom

    Can you get the touch panel at full retail without signing a three year contract?

    • Valerie Saponara

      Tom, you can definitely purchase the new panel at the retail cost without renewing your contract. Please give our Support Team a call whenever you’re ready to do this.

  38. linda kirby

    I will not renew my contract. Touch panel upgrade too expensive. I will be looking around for a new company.

  39. Ken

    To mirror what other customers have said, for Frontpoint to require a three-year contract extension for the purpose of upgrading equipment is not conducive to maintaining a loyal customer base.
    While the customer service is exceptional, this policy will have me looking elsewhere for a home security solution, and one that is more budget-friendly.

  40. Michelle

    Since we have had issues with our existing system’s panel, and with the amount we pay per month, Frontpoint ought to provide us with a better panel.

    • Valerie Saponara

      Michelle, your panel should work for you no matter what and it sounds like this hasn’t been your experience. Therefore, we’re going to have one of our Account Specialists reach out to you to discuss your current warranty and check out your panel’s functionality. We promise to make sure you get exactly what you need and that you’re always protected!

    • daniel sekera

      seriously I agree. As a brand new owner also, barely my first month, and had conversation with my salesperson how I was in no hurry a few days or weeks would not matter I wanted to do some research before deciding on a company it sure would have been nice to hear ….we have a new panel coming out in a couple weeks…..now instead I have brand new nothing…ugh.

  41. Curtis

    Is there a video or anything available about the new control panel? Seems like a very hefty price for customers who have been with you awhile…there needs to be more of a discount than just $88.00 off retail?

  42. Rick

    I feel the same as other loyal customers. The upgrade should be free or a minimal costs. Time to look at other wireless solutions!

  43. Nicholas Ey

    We have just a few months left in our contract and we are being offered upgraded equipment and services at lower prices with the equipment included. It’s a shame there is no loyalty.

  44. A Medina

    Upgrade? Should be free. Going back to ADT when this contract is over.

  45. John hayes

    I just signed up and activated, I would like to replace my current touch screen with the latest and greatest. What would the cost for the new unit be?

    • Valerie Saponara

      John, we’ll have one of our Account Specialists give you a call and figure out what we can do to help you upgrade your current system. Thanks for joining our Frontpoint family and we look forward to speaking with you!

  46. Doug Trager

    Ouch! It sounded good until the price. We all paid for all the hardware and a hefty monthly fee to start. Seems like this would be an upgrade we would receive at no cost. I am a bit disappointed but not surprised. Too bad.

  47. Johnnie Garcia

    I am surprise that loyal customer of 3+ years are not rewarded with free upgrades. This should include customers who are not only 3 + years, but have already signup for additional years of service.

  48. Chris

    Can I mount this on a wall and have the wire ran in-wall? Would I have to be on the top-tier monitoring plan to use this panel if I don’t have any other automation on my system?

    • Gilbert Cho

      Hi Chris, yes – you can mount this on a wall! You can also run the wire through walls. As for monitoring, you do NOT need to be part of the Ultimate Monitoring plan, the Touch-Screen Control Panel is available to anyone with Interactive or Ultimate Monitoring.

  49. Vincent ferrara

    There should be a note of some kind in the email sent to existing customers that the new touch control panel cost over $300 to change out. When grant told me the cost it took me aback. The email makes it sound like it is an upgrade offered to existing customers , not a voluntary one that costs quite a bit of money

  50. Jorge

    will this affect how the alarm.com app works with the system?

    • Gilbert Cho

      Nope! The mobile app will work normally with the new panel.

  51. Tom Marshall

    I live an area with frequent power outages. How does the battery backup life compare to the Simon XT control panel?

    • Gilbert Cho

      Hi Tom, the backup battery has a 24-hour life, same as the SimonXT Control Panel.

  52. Phil

    Are there any plans to discontinue support for the current Simon XT control panel?

    • Gilbert Cho

      Hi Phil, no worries, there are no plans to discontinue support for the SimonXT Control Panel!

  53. Alan

    Okay, I can comprehend $299 for a new digital control panel. What I don’t understand is how or why FrontPoint expects existing loyal customers (like me) to commit to a new 3-year contract. There are too many other good solutions out there that offer great packages/pricing (Vivint, etc) – making the move to a totally new system very feasible. Please try to retain us, not alienate us.

  54. Tony Gotelli

    Almost 3 years with you guys already and now you want to charge me $300 free digital panel upgrade? No thanks, I think I’ll just let my contract expire and move on to another company. Bad customer service!

    • Valerie Saponara

      Tony, we hear you and want you to know your opinion matters to us. We are going to have one of our Account Specialists reach out to you shortly to see what upgrade offers are currently available to your account specifically. Thank you for sharing your thoughts with us!

      • Keith W

        If you don’t want to upgrade, don’t pay the price. Everyone wants something for nothing. I just finished a 3 year contract with FrontPoint and just signed a new 3 year agreement. For the service, price and quality I stand behind them. If you go somewhere else, good luck and update us when you sign back up with FrontPoint.

    • daniel sekera

      I also agree long term contracts are going away everywhere. this will be a huge deflection point

  55. Julien

    $299 with a three year agreement is a very bad offer. Ill stick with my Simon xt. While I like Frontpoints customer service, your monthly monitoring plans are not competive with the rest of the market. Fortunately my 3 year agreement is expiring soon.

    • Valerie Saponara

      Julien, we understand why you might feel as if this offer is not the greatest. This Touch Screen panel retails for much more money that we are offering it for, and this is something we kept in mind when explaining the offers we currently have. We would never make you switch from your Simon XT panel and and please know that the Simon XT will protect you just as much as the Touch Screen panel would. We appreciate your comment and we will make sure to send it up the chain to our Products Team.

    • Julien Antkies

      Will the new touch screen control panel work with my existing small screen color touch screen control panel.

      • Valerie Saponara

        Julien, the new Touch Screen does exactly the same things the Simon XT does when it comes to integration with all your sensors. A Touch Screen Remote is considered a sensor and therefore should work with our new Touch Screen panel just fine!

  56. Ken Scott

    Can you send me more info…PDF of operating manual or whatever you have.
    Thanks

  57. Joan

    Does this have the same 40 device limit?

    • Gilbert Cho

      Hi Joan, the Touch-Screen Control Panel can actually support up to 60 devices!

      • Brian

        Your site says this supports only 39 sensors.

        • Valerie Saponara

          Brian, good question! The new Touch-Screen Control Panel can support up to 59 devices (technically 60 if you count the panel itself), whereas the Simon XT can support up to 39 devices. Let us know if you need anything else!

  58. Brady

    Hello,

    When might the IQ2 secondary panel be available for this new touchscreen system? I contacted support and they said it wasn’t being offered by Frontpoint yet. Additionally they said that the Simon XT talking touchscreen will not work with this new system. That’s holding me back from upgrading since I won’t have a way to replace my secondary panels at this time… I’m sure other customers will be in the same situation. If the vendor offers this on their site, I’m not sure why Frontpoint isn’t offering this accessory.

    • Gilbert Cho

      Hi Brady, this is an excellent question. Before Frontpoint releases a new product, we make sure to put it through rigorous testing to ensure that it meets our safety protocols and standards. I’m personally unsure when the IQ2 secondary panel will be released, but I’ll look into this for you.

      • Jason

        Just confirming. Does this mean that if you upgrade to the new touch screen you are not currently able to have secondary panels (ie this is the only panel that can be used)? In a 3 story house thats not feasible, so trying to confirm that is the case before looking into this further.

        • Gilbert Cho

          Hi Jason, might not be the answer you want to hear, but that is correct. While the mobile app and Keychain Remote will work as normal, there’s currently not an option to use secondary panels with the new Touch-Screen Control Panel. We’re working on solutions for the near future, but they’re not ready as of this moment.

      • daniel sekera

        how about the other alarm.com interlogix sensors as well. there are advanced ones out there not being offered. I can have indoor motion that will work with my 60 pound dog for instance. front point will not offer it yet I can buy it off ebay or amazon and learn it to my system. so what that you do not “support” that sensor then. why do you not offer the newest tech in sensors also when it comes out?

        • Valerie Saponara

          Daniel, great questions. We intend on integrating more sensors as time goes on, however we only support and sell sensors we can test and find to be reliable at all times. We would never want to give you something that might have larger connectivity problems down the line, because then we wouldn’t be keeping our promise of always giving you amazing service and products. Keep an eye out for updates though, as we intend on releasing come pretty cool information we know you’ll love pretty soon!

  59. John Wade Long Jr

    Send details of upgrade cost. As a customer fir 3 years, make me an offer I can’t refuse. There are other, new (and cheaper) companies out there. Shopping.

    • Gilbert Cho

      Hi John, as much as I’d love to send you an offer that you couldn’t refuse, I’m in no position to do so. I suggest contacting and working with our Support Team, they might be able to help you out.

  60. Les Morganstein

    How much does the upgrade cost?

    • Gilbert Cho

      Hi Les, for customers, it’ll be about $299 (the Touch-Screen Control Panel retails for $387.99), with a 3-year agreement renewal. I suggest calling and speaking to our Support Team to get more details, and to see if you’re eligible.

  61. Andy

    Does the new touch screen come in black?

    • Gilbert Cho

      Hi Andy, as much as I want to say yes (it’d look pretty sweet), the Touch-Screen Control Panel is currently only available in white.

  62. David Berry

    Is there a fee to upgrade to the new touch screen-control panel?

    • Gilbert Cho

      Hi David, the Touch-Screen Control Panel will be about $299 for current customers (with a 3-year agreement renewal), while it retails for $387.99. To see if you’re eligible for an upgrade, I suggest calling and speaking to our Support Team, they’ll have all the answers for you.

      • Sherry Holst

        are you kidding me? Wow ….. if I’d have known all this stuff when I first signed my contract, I probably would have gone with someone else.

  63. Rich Fontaine

    How much for me to upgrade to touch?

    • Gilbert Cho

      Hey Rich, current customers can upgrade to the Touch-Screen Control Panel for about $299 (with a 3-year agreement renewal). In comparison, it retails for $387.99. However, I suggest calling and speaking to our Support Team to see if you’re eligible, and they’ll be able to answer any questions that you may have.

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