Meet Frontpoint: Core Values

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Later this month, Frontpoint will be holding its annual weeklong celebration of its Core Values: Build Trust, Dream Big, Be Awesome. They are the tenets that form our foundation and help keep us motivated to be the very best. Most importantly, they help us ensure that we continue to deliver the customer service that you’ve come to know and expect. Here’s a quick recap of our Core Values.

Build Trust: Trust between a company and a customer has to be built. That starts with us making sure we keep things as simple and transparent as possible. After all, we’re human too and we know how annoying it can be when you have to jump through hoops.

Dream Big: Resting on our laurels isn’t something we’re comfortable with. It’s our duty to keep pushing the home alarm industry forward, but in a smart and calculated manner. We want to keep innovating for our customers, while providing them with the best home security solution possible.

Be Awesome: Simply put, we want to make sure we bring passion to everything we do, whether it’s hanging out with our fellow co-workers or going the extra mile to make sure you’re taken care of.

Our Core Values were formally established in 2009 and are still going strong. They’ve helped us get to where we are today, and they’ll be the driving force as we continue to evolve as a company. We’ve come a long way since 2009, but our Core Values have remained a constant, just like our commitment to always having your back.

Comments (6)

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  1. Dan Purcell

    Well, most of my experience with Frontpoint has been positive UNTIL TODAY. Today I called about a billing problem (e-mail alert to me) and spoke to ALEC. Alec kept telling me that I was late on my monitoring fees since I’ve had my equipment since March (mid month). I explained (over and over again) how I had just purchased my home on Friday 4/10 and installed and activated my equipment yesterday (4/12) so I don’t understand how I could be late and why he insisted that I’ve had monitoring since 4/1. I’m more than willing to pay for services rendered but I’d also like the same courtesy extended me that others get. If the billing starts the First of the month following delivery AND I was told that I would have delayed my order until I actually owned the property but I was assured by numerous FRONTPOINT employees that it was not a problem and I would not be billed until activation. In any case after 15 frustrating mins with Alec I hung up. It’s shameful that everyone I dealt with up til now was very polite and professional. Alec on the other hand, not too bright!

    • Valerie Saponara

      Dan, we apologize for any frustrations you have experienced. We will address these interactions with this representative on our end, and will have one of our Support Supervisors investigate your billing concerns. Once they have figured out what happened, they will be reaching out to you very soon to see what we can do to make things right. Thank you for bringing this to our attention.

  2. Ken Brunner

    I received an email survey from Front point, I fill it out and typed in some comments about the Front Point alarm system and emailed it back to them.
    Well about ten minutes later my phone ring and it was a Font Point representative saying I’m Jack and I read your survey and would like to speak to you about the comments you posted and see if he could make some suggestions to help me.
    Ok this is top of the line customer service, fill out a survey and have someone get back to you when you’re thoughts on the matter are fresh on your mind, Outstanding Service.
    Keep it up Front Point.

    • Valerie Saponara

      Thanks Ken, we will!

  3. Masa Fisher

    We love being a Frontpoint customer, but whoever thought of the rebranding with the bright green signs (replacing the prior red ones) should rethink it. It now looks like there are bright green “go” lights and signs around our home, as in “come on in!”. Please considering returning to the red “stop” color…. Thanks!

    • Ken Brunner

      I must agree the red sign looked more official and more of a warning which is what you want for your alarm system. When I received the green ones, the moment I open the package I was disappointed. Red is the color not Green.
      It was a poor decision to switch to green. I just made color copies of the red one and taped them to my windows.

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