Unfortunately, most of us are all too familiar with bad service. The simple task of calling to ask a question or resolve a billing issue often results in endless phone trees, countless minutes on hold, or even worse, a situation like this.
Even after all that, if you do end up speaking with an actual person, the service is usually delivered with anything but a smile. Can’t it all just be easy, or, dare I say, pleasant?
Well, that’s Frontpoint’s goal. We make it our mission to provide you with service unlike any you’ll find in the industry, or any industry, for that matter.
“I thrive just knowing that what I do has a direct impact on the customer experience,” said Fernando Lopez, Frontpoint Account Specialist. “I am part of a great team of people who work diligently to move the needle of customer satisfaction every minute of every day.”
We don’t just want to give you good service, we want to give you service like it used to be, in days gone by. Like when you would pull up to the gas station and the attendant would walk out, greet you by name, and proceed to fill up your tank. Or like when the server at your local diner would come by and refill your coffee without you even having to ask. Those days are seemingly gone, but they don’t have to be.
“It’s about anticipating needs,” added Alanna Byrd, Senior Customer Support Specialist. “You know what the customer needs, and you get it to them, often times before they even realize they needed it. I work with an amazing group of people that take service to the next level, and I feel proud when I talk to my friends and family about what I do here. I love knowing that even just one person’s day, whether it was a customer or co-worker, was made a little better after talking to me.”
This is what Frontpoint aims to bring back – not just great service, but service that actually makes you feel great.
Sure, it’s a lofty goal, but it’s a task that we wouldn’t be taking on if we didn’t feel it was realistic.
So, please let us know how we’re doing. Any and all feedback helps us get better and ensures that we consistently deliver the type of service you deserve.