Internet shopping continues to grow like gangbusters in the US: I just reviewed some previously posted stats that really surprised me, and you may be similarly impressed in this article about e-commerce.
Online shopping has become increasingly popular over the past decade. In 2012, U.S. e-commerce amounted to 289 billion U.S. dollars, up from 256 billion U.S. dollars in 2011. The largest share of online revenue was generated by retail shopping websites, which earned 186.2 billion U.S. dollars in 2012. A 2012 e-commerce market forecast projects online retail revenue in the United States reaching 361.9 billion U.S. dollars in 2016. Simultaneously, the number of U.S. digital shoppers is expected to grow from 137 million in 2010 to 175 million in 2016, according to eMarketer estimates.
Wow! And what’s not in the numbers (but we know is a trend!) is that buyers are becoming more discriminating – and turn increasingly to online reviews, especially from actual users of products and services, to help separate the good companies from the bad ones. That’s especially true for important services like wireless home security and home automation, where we’ve seen that nothing beats the power and convenience of on-line customer testimonials. Customer reviews certainly represent the most effective and efficient method for comparing companies to see what actual users have to say about the folks providing these goods and services. So it naturally follows that when protecting your home and family, you definitely want to choose the company with the best reputation and the latest technology, along with the highest service level: all that spells peace of mind, which you deserve.
What Customers Say
It’s clear that alarm shoppers use the Internet to research companies like FrontPoint – for complaints, as well as raves. In fact, a few sites specifically focus on bad news, and they are great resources for comparative shopping. You can learn a lot about a company, and quickly. I’ve posted on the growth and importance of alarm company review sites before – and there’s even one widely read post on an alarm company warning issued by the granddaddy of review sites – the Better Business Bureau (BBB). Today you can check online reviews for just about any company – even the ones who knock on your door, offering a deal you cannot refuse: just remember: you really want to do your homework before you sign up with any service company – especially home security.
Specific Sites to Visit
Some of the popular sites (like Yelp.com and epinions.com) have starred rating systems, and users can apply a 1-5 score along with a detailed description of their experience. We have thousands of reviews across the internet, including Angie’s List, where we earned the 2012 Angie’s List Super Service Award. Today I’ll share another great review with you – from FrontPoint’s Facebook page. This review was just posted recently, and describes what it was like for a prospective FrontPoint customer to work with our trained professionals in protecting their home and family.
Josh wrote: “Amy – I went through the same decision-making process you’re going through. I got in touch with FrontPoint first and the sales rep (Starski) was awesome. That was the first win for FrontPoint in my book. Sales people can tend to be somewhat pushy sometimes, but this totally wasn’t the case. I also contacted ADT and had them send a sales rep to my house for a consultation. Although he was informative, he was very pushy. I could tell he was just trying to get some commission in his pocket.
Long story short, we made the decision to go with FrontPoint, and haven’t turned back. It is so uncommon anymore to find a company like FrontPoint that just has overwhelmingly good feed/reviews across the board. I honestly have yet to find a negative comment/post/review on FrontPoint. This is truly amazing in itself. The upfront cost is truly worth it. Like Andrew mentioned, I did the one year contract as well. However, I’ll be sticking with them for a long time to come :)”
What a great assessment of FrontPoint’s trained professional personnel: it’s detailed, honest, and clearly communicates the highly consultative nature of our sales process. This FrontPoint customer was so happy with us that he was willing to share his positive experience with another shopper. It doesn’t get any better than that!
You may have found your own great review sites: the good news is that these sites are objective, credible, and not subject to abuse, which makes them all the more useful. And I should mention that when you search for “FrontPoint reviews” you’ll find the same great news: we work extra hard on behalf of our customers to make sure it stays that way. As the leader in wireless home security, and the #1 ranked home alarm company in the US, FrontPoint is committed to your safety and security – and that means honest and transparent sales and advertising, no hidden fees, the best technology at the best price, and world-class service. Now that’s peace of mind.