More Great FrontPoint Reviews from the Field

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Internet shopping continues to grow like gangbusters in the US: I just reviewed some previously posted stats that really surprised me, and you may be similarly impressed in this article about e-commerce.

Online shopping has become increasingly popular over the past decade. In 2012, U.S. e-commerce amounted to 289 billion U.S. dollars, up from 256 billion U.S. dollars in 2011. The largest share of online revenue was generated by retail shopping websites, which earned 186.2 billion U.S. dollars in 2012. A 2012 e-commerce market forecast projects online retail revenue in the United States reaching 361.9 billion U.S. dollars in 2016. Simultaneously, the number of U.S. digital shoppers is expected to grow from 137 million in 2010 to 175 million in 2016, according to eMarketer estimates.

Wow! And what’s not in the numbers (but we know is a trend!) is that buyers are becoming more discriminating – and turn increasingly to online reviews, especially from actual users of products and services, to help separate the good companies from the bad ones. That’s especially true for important services like wireless home security and home automation, where we’ve seen that nothing beats the power and convenience of on-line customer testimonials. Customer reviews certainly represent the most effective and efficient method for comparing companies to see what actual users have to say about the folks providing these goods and services. So it naturally follows that when protecting your home and family, you definitely want to choose the company with the best reputation and the latest technology, along with the highest service level: all that spells peace of mind, which you deserve.

What Customers Say

It’s clear that alarm shoppers use the Internet to research companies like FrontPoint – for complaints, as well as raves. In fact, a few sites specifically focus on bad news, and they are great resources for comparative shopping. You can learn a lot about a company, and quickly. I’ve posted on the growth and importance of alarm company review sites before – and there’s even one widely read post on an alarm company warning issued by the granddaddy of review sites – the Better Business Bureau (BBB). Today you can check online reviews for just about any company – even the ones who knock on your door, offering a deal you cannot refuse: just remember: you really want to do your homework before you sign up with any service company – especially home security.

Specific Sites to Visit

Some of the popular sites (like Yelp.com and epinions.com) have starred rating systems, and users can apply a 1-5 score along with a detailed description of their experience. Angie’s List is a membership review site, where their subscribers can share detailed notes about a wide range of service providers. By the way, FrontPoint has over 1,700 reviews on Angie’s List – about ten times the number of the next most reviewed alarm company there. Today I’ll share another great review with you – from FrontPoint’s Facebook page. This review was just posted last week, and here a FrontPoint customer shares their experience of an actual home intrusion.

“We’ve been a FrontPoint customer for a year now. I’ve been extremely happy with the customer service, technology and overall experience. There have been a couple of standout experiences that reinforced our opinion:

— We have a couple of cameras set up inside our house. While we were having our detached garage finished in January, I left the house to take the dog for a walk. I set the alarm, but didn’t lock the door. Ten minutes into my walk, FrontPoint calls to report an alarm trigger. Turns out, one of the workers went in the house, which made me suspicious. He had a reason for being in the house, but I wasn’t totally sold until I saw the video clips of him doing exactly what he said he was doing. It was nice to not have an awkward, accusatory conversation with him, because my security system proved he was telling the truth.

— Earlier this week, we had an attempted break-in. (The same guys had robbed someone in a nearby neighborhood the day before.) I was home, when one of the men came to the front door. With my husband out of town, I was left to fend for myself. Fortunately, we purchased the portable panic button. It might not look flashy, but knowing that a call to the police is one button-press away gave me a LOT of comfort.

The technology is just a bonus. I like the fact that we can check in on our dog during the day and access everything from our phones. Finally, I appreciate that every single time I call, I’m connected with a well-trained associate that can actually answer my question. I’ve never once called and gotten the run around about why something doesn’t work—they fix it right there or replace the equipment quickly. If you’re on the fence about what security company to use, FrontPoint really should be at the top of the list.”

It’s hard to get a better review than that: it’s detailed, honest, and clearly communicates the peace of mind this FrontPoint customer now feels – and this was written by someone that just suffered a real break-in!

You may have found your own great review sites: the good news is that these sites are objective, credible, and not subject to abuse, which makes them all the more useful. And I should mention that when you search for “FrontPoint reviews” you’ll find the same great news: we work extra hard on behalf of our customers to make sure it stays that way. As the leader in wireless home security, and the #1 ranked home alarm company in the US, FrontPoint is committed to your safety and security – and that means honest sales and advertising, no hidden fees, the best technology at the best price, and world-class service. Now that’s peace of mind.

Comments (4)

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  1. Ben from Wisconsin

    I have to say, I think every business could take a lesson from FrontPoint! Their customer service is outstanding and above all others in any industry that I have dealt with. Even their sales department knows and understands the customer and the effective (no pushy) way to sell a need. I work in the relationship management business and I can say without a doubt FrontPoint does it right. From asking clarifying questions to ensure the customer is level set, to never making the customer feel like they are being rushed ( one conversation was over an hour because I was asking so many questions and I never felt like I was wasting their time. I have to say, I was completely and utterly blown away at the level of customer service FrontPoint offers. Have nice products/services and the technology to back it up helps as well, but the CS they provide is borderline “fairytale” because it seems like No one could be this good – can they?

    • Peter M. Rogers

      Thanks, Ben, for your glowing endorsement of FrontPoint. We work very hard to hire, train, and manage the best team in the alarm business, and according to your report, our efforts are paying off. We love to hear comments like yours – of course! And as for whether we really can be that good, it’s true: we really are. The overwhelmingly positive review on Yelp, Angie’s List, and other review sites paint a clear picture of a company that has figured it out. Thanks, again.

  2. Ben from Wisconsin

    I have to say, I think every business could take a lesson from FrontPoint! Their customer service is outstanding and above all others in any industry that I have dealt with. Even their sales department knows and understands the customer and the effective (no pushy) way to sell a need. I work in the relationship management business and I can say without a doubt FrontPoint does it right. From asking clarifying questions to ensure the customer is level set, to never making the customer feel like they are being rushed ( one conversation was over an hour because I was asking so many questions and I never felt like I was wasting their time. I have to say, I was completely and utterly blown away at the level of customer service FrontPoint offers. Have nice products/services and the technology to back it up helps as well, but the CS they provide is borderline “fairytale” because it seems like No one could be this good – can they?

    • Peter M. Rogers

      Thanks, Ben, for your glowing endorsement of FrontPoint. We work very hard to hire, train, and manage the best team in the alarm business, and according to your report, our efforts are paying off. We love to hear comments like yours – of course! And as for whether we really can be that good, it’s true: we really are. The overwhelmingly positive review on Yelp, Angie’s List, and other review sites paint a clear picture of a company that has figured it out. Thanks, again.

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