Peace of Mind with Power Outage Notifications

Posted by , , at 4:34 pm

Editor’s Note: We updated this post at 4:45 PM on 3/6/2014 because the original step-by-step directions were not reflective of the menu options in MyFrontPoint.com

At FrontPoint, it is our goal to provide you peace of mind. The FrontPoint system was designed to give the ultimate protection. However, there are circumstances we are unable to control, like power outages.

Power outages can occur for a variety of reasons and unfortunately, they cause a power failure to your control panel. Don’t worry! The FrontPoint control panel comes with a 24 hour battery backup that will keep your control panel functioning. Additionally, through interactive notifications, we will alert you when your power is out and keep you up-to-date on the status of your power failure.

How it works

The control panel is programed to send a notification 15 minutes after a power outage — or if your panel is unplugged. If a power failure persists for more than 10 minutes, we will send you a follow-up message with information on the percentage of nearby security systems that are also without power. This information will help you determine the extent of the power outage in your area.

Once power is restored to the control panel, we will send you an email, text, or push notification, letting you know your home has regained power.

Sample Power Outage Follow-Up Notification: “Brian’s System: About 45% of customers within 1 mile of this location are reporting a Power Failure as of 5:23pm on February 17, 2014.”

During an AC Power Failure, you can also log into the MyFrontPoint.com app from your phone, where you will see “Panel – AC Power Failure” on the home screen. Selecting the associated arrow will display a map with real-time information on the percentage of other customers experiencing the same issue within a defined radius (radius is adjustable).

How to Set Up Power Outage Notifications

  • Log into your MyFrontPoint.com account on a computer and set up a new Notification (cannot be set up from the mobile app).
  • Go to Notifications tab
    • Click New Notification
    • On the Property Awareness sub-tab, select “Your property lost power”
      • Check Power Failure and Power Restored
      • Choose who to notify when there is a power failure
        • You can sign-up for email, text, or push notifications
        • Click Save Notification

*A follow-up power notification will not be sent if the power failure is restored in 10 minutes or there are not enough other security systems in the area to provide meaningful data.

This feature if only available to FrontPoint Customers with Interactive or Ultimate monitoring service. 

Comments (9)

Post a Comment | View Comments
  1. Sean

    We had a power outage and the keypads kept beeping every minute or so all through the night. Is there a way to acknowledge the power failure and turn off the beeps?

    • Gilbert Cho

      Hi Sean! I recommend power cycling your Control Panel. Unplug the AC unit, unplug the wires, wait around 10 seconds, plug the wires and then plug the AC unit back in. This should remove the beeping.

      If you’re still running into the same problem, give our Support team a call! Or just let me know here and I’ll have a rep reach out to you.

  2. Cindy

    Is there an alert if an intruder smashes the control panel?

    • Peter M. Rogers

      Cindy – great question. You are asking about the patented Alarm.com “Crash & Smash” protection, which comes with either our Interactive or Ultimate levels of monitoring.The short answer to your question is, “Yes.” FrontPoint uses Alarm.com’s cellular radio in every system we sell, which makes a FrontPoint system inherently safer to begin with – no phone line to cut. Crash & Smash protection that ensures the monitoring center will be alerted even if the panel is destroyed or disabled. No other alarm technology does this – it’s patented by Alarm.com – but it makes a FrontPoint system with Interactive or Ultimate monitoring virtually impossible to defeat. Please read about “Crash & Smash” protection on the FrontPoint and Alarm.com web sites, and thanks again for this opportunity to clarify a significant FrontPoint advantage.Or, feel free to call us – and we will happy to explain it over the phone.

  3. Cindy

    Is there an alert if an intruder smashes the control panel?

    • Peter M. Rogers

      Cindy – great question. You are asking about the patented Alarm.com “Crash & Smash” protection, which comes with either our Interactive or Ultimate levels of monitoring.The short answer to your question is, “Yes.” FrontPoint uses Alarm.com’s cellular radio in every system we sell, which makes a FrontPoint system inherently safer to begin with – no phone line to cut. Crash & Smash protection that ensures the monitoring center will be alerted even if the panel is destroyed or disabled. No other alarm technology does this – it’s patented by Alarm.com – but it makes a FrontPoint system with Interactive or Ultimate monitoring virtually impossible to defeat. Please read about “Crash & Smash” protection on the FrontPoint and Alarm.com web sites, and thanks again for this opportunity to clarify a significant FrontPoint advantage.Or, feel free to call us – and we will happy to explain it over the phone.

  4. DotKoolAid

    This was tremendously helpful during Sandy for me. Once the power went out I also got a text letting me know what percentage of customers were also out nearby. But what was MORE useful to us as a family (with everything going on and the gas shortages going on at the time) was the message that the power was back on! LOL. Didn’t have to waste precious gas every day wondering if the power had been restored (I did drive up to check on the house, but not constantly). The power company was drowning in work and calls. Once power was restored, my alarm system let know first. We piled back into the car and went home knowing we had lights and heat. Having the alarm system (and the Stay Home/No Delay Mode) gave us peace of mind at night even though many of our neighbors had to wait weeks longer for electric and might have slept more uneasily.

  5. Judith Sowder

    My tab is called Property Awareness.

    I also clicked on Low Battery.

    • Editor

      Judith, thanks for letting us know that your process was different. MyFrontPoint.com updated after we published this post. We’re sorry for any confusion and are updating the post to reflect the new process.

Leave a Comment