Updated 11/13/15 at 12:32 pm
It’s no secret that we’re always looking for ways to make sure you’re getting the best experience possible. Sometimes, we add a new feature. Other times, we improve existing features or how you use the system. This time, it’s a little bit of everything.
Introducing the all-new Frontpoint Mobile App. We’ve brought control of your system to the next level, with a cleaner, more modern feel. This update provides you with the most intuitive, cohesive and reliable mobile experience to date. All of the features you’ve come to know and love from your Frontpoint system are here, and now better than ever.
We’ve heard from customers that our colors were sometimes confusing and a bit overwhelming. Now, we’ve toned it down to three simple colors, making it more obvious to see and understand your system. Green indicates your system is armed, while gray indicates it’s unarmed. Gold is used for alerts, making them stand out and the first thing your eye notices.
The icons have been modernized for a cleaner, more consistent look and feel. For example, the old lock icon for arming and disarming has been replaced with a modern Halo Home icon, representing a home that is actively protected.
Other updated icon and color use examples:
- When disarmed, the Halo Home icon is gray with an open door
- When armed stay, the Halo Home icon is green with the image of a person inside
- When armed away, the Halo Home icon is green with a closed door
The new look will get all the attention, but we’ve also made improvements to the technical, behind-the-scenes foundation of the app. This has solidified its base functionality, and made it more flexible to add future updates.
Do I Have to Do Anything?
If you’re already using the Frontpoint App (pictured above), you’ll automatically get the new app as part of the latest update.
If you’re using the silver Alarm.com app, you won’t automatically receive the update. Don’t worry, you don’t have to switch apps if you don’t want to, and you can rest assured knowing you’ll still have the same level of security.
However, if you do decide to set up the new Frontpoint App, it’s very simple to do.
- Remove the Alarm.com app from your mobile device or tablet
- Visit the App Store (Apple) or Google Play (Android) and search for “Frontpoint”
- Download and install our latest app
Once you’ve installed the app, you may need to configure a few of your previous settings. For instance, any push notifications will need to be re-enabled.
This new update is another step towards our commitment to bring you the most reliable, intuitive and cohesive experience possible. When you have an opportunity, we invite you to explore the app and share your thoughts with us below.
Thank you all for sharing your feedback about our recent app update. Serving our customers is our highest priority, and we have been reading and reviewing all the comments. We take your feedback and concerns seriously.
There was a lot of thought and consideration that went into updating our Mobile App – including extensive alpha and beta testing over many months. The decision to update the icons and colors was not one made lightly. Ultimately, this update was made to provide all of our customers with a more cohesive experience across devices and equipment. In fact, it is the first of a few planned updates to better unify your experience when controlling your Frontpoint system. We are excited and proud of the new design, and look forward to sharing additional improvements to our product and service in the months to come.