Imagine a scary situation in which an intruder follows you into your home and forces you to disarm your system. (We told you the situation was scary.)
While such a traumatic situation may sound hopeless, a duress code allows you to signal for help, unbeknownst to the intruder. It is a 4-digit “false” code that you can input into the system to alert the monitoring station of the situation.
Upon entering the duress code, the system appears to disarm normally, so the intruder is none the wiser. In the meantime, the monitoring station contacts the local authorities for dispatch without calling you to verify, potentially tipping off the burglar.
We really hope you never have to use a duress code, but setting one up is simple and could pay dividends, plus provide increased peace of mind. To create a duress code on your Control Panel:
- With the Control Panel disarmed, press the “down” arrow until you see “System Programming” on the screen. Press “OK.”
- Enter your 4-digit primary user code, then press “OK.”
- You will see “Access Codes” on the screen. Press “OK.”
- Press the “up” arrow once. You will see “Duress Code” on the screen. Press “OK.”
- You will see the default duress code “– –“ flashing. Enter your new 4-digit duress code. The code must be four digits and can’t be “0000.” Press “OK” when finished.
- Press the “Status” button three times.
If you have any questions or run into any issues setting up your duress code, give us a call at 877-602-5276 and one of the members of our Customer Support Team will be happy to assist you.