Tips & Tricks: Explaining Geo-Services

Posted by , , at 12:12 pm

Geo-Services is an incredibly useful feature of the Frontpoint alarm system that’s all about making your life a little bit easier – like automatically turning the lights off for you when you forget to. It does more than that. It can also remind you to arm your system, adjust your thermostat, and control your lights and cameras.

Sounds pretty neat, right? How does it all work?

Geo-Services in a Nutshell

It starts with the “geo-fence,” an invisible ring around a location that you designate. And anytime you (and your smartphone) enter or exit the geo-fence, any Geo-Service rules and settings you have applied will automatically go into effect.

You can have multiple geo-fences, each with their own set of rules. You could leave your home’s geo-fence and receive an arming reminder, then enter the geo-fence surrounding your workplace and have your home’s automated thermostat adjust its temperature.

Geo-Services also supports multiple users and each individual can have their own rules and settings.

How to Enable and Configure Geo-Services

Enabling Geo-Services is super easy and can be done in three steps!

  1. Download the app onto your smartphone (if you haven’t already done so).
  2. Log into the app and open the options menu, and then select Geo-Services.
  3. Drag the slider to the right to turn Geo-Services on, then confirm by selecting Turn On.

*The GPS on your phone must be enabled in order to use Geo-Services.

Now that your smartphone is ready for Geo-Services, it’s time to configure your own set of rules! There’s a lot you can tinker around with, so we suggest playing with it until you find what works for you.

To get you started, we’ll show you how to create a geo-fence and an event-triggered rule so your lights turn off when you leave the geo-fence (a Frontpoint favorite).

  1. Log into your account on
  2. Click on the Mobile tab, and then the Geo-Services link that’s below it.
  3. Create a geo-fence by clicking on the Add a Fence link. Here you can specify the location of your geo-fence, change its name and radius (between 1-100 miles). Click Save when you’re finished.
  4. Click on the Light Automation Rule link. Here you can create a variety of rules for your Wireless Light Controls. To create a rule that automatically turns your lights off when exiting your geo-fence, it should look like the following:
tt geofence
  1. Click Save.

And you’re done!

Rules and Settings You Can Apply

Now that you’ve set up your Geo-Fence, there are plenty of rules and settings that you can apply to your system. Here are a few of my favorites:

Arming Reminders – As mentioned before, notifications can be sent to your smartphone if you forget to arm your alarm. But you can also receive notifications for when specific system events take place, specific sensors are triggered and when a sensor remains open for too long.

Thermostat Control – You can set your thermostat to automatically adjust to an energy-saving mode when leaving home, and to a more comfortable setting when you’re on your way back. This is a great way to save energy (and the dent in your wallet).

Pause Video Recording – Rules can be placed so that certain video recordings will be paused whenever you’re within the geo-fence, allowing you to prevent unwanted recordings.

Event-triggered Lights – You can set up your Wireless Light Controls to automatically turn on or off when certain events occur – like whenever a user crosses the geo-fence.


If you have any questions about Geo-Services, feel free to leave a comment or call 877-602-5276 and a member of our Customer Support Team will be happy to help.

Comments (20)

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  1. Roma

    It it possible to have the alarm set to “away” when my phone crosses the geo-fence? I know it can trigger lights and temperature however, it would be convenient to have the alarm arm itself everytime my phone leaves our driveway.

    • Katie Rynex

      Roma, thank you for reaching out. Due to the varying accuracy of the GPS settings on cellular phones, we do not have an automatic arming feature associated with our Geo-fences, as this could lead to unwanted arming’s, which could potentially lead to false alarms. We hope this was helpful!

  2. Kristin Henson

    Hi there, I live in a city, and the 1 mile minimum radius for a geofence makes this tricky. I work less than a mile from home, but I’d still like to use this feature. Do you know if there are plans to adjust that minimum in the future to be less?

    • Katie Rynex

      Kristin, at this time there are no plans to adjust the geo-fence radius but it is definitely something we can look into for future implementation. Thanks for the great suggestion!

  3. Jason L.


    I’ve switched to a new phone.
    How do I remove the old phone from the list of Geo-Devices on the website?


    • Valerie Saponara

      Jason, you can easily delete that phone number out of your “address” book on your account and add in the new phone number. Once you do this, just re-make that Geofence rule using the new phone number. Let me know if you need anything else.

  4. Travis

    I currently utilize the geofence feature and feel there is room for improvement. I have multiple devices each with a set of rules for light automation; I have to use multiple rules since one rule does not allow multiple mobile devices. But for example when I am at home and another device crosses into the geofence the rule takes effect and the lights turn on even though I am already within the fence. Would it be possible to create a feature similar to an arming reminder where the system knows a device is already within the geofence so the other light automation rules become invalid? Just my thoughts.

    • Gilbert Cho

      Hi Travis, that’s a great thought and I agree completely, the geo-fence feature is really handy but there is certainly room for enhancement.

      We talk with (the brains behind the Geo-Services) often, so I’ll make sure to bring up your suggestion when the time comes. Thanks!

  5. clyde mcclung

    Does the Geo-fence alert work work now on IOS 8 phones? I have not been able to activate geo-fence and was told that it was due to complications with IOS 8 but that you were working on it. thanks

    • Gilbert Cho

      Hi Clyde, I apologize for the delay in responding to your question!

      I believe there is now a fix and am having a Customer Support Specialist reach out to you soon to help activate your geo-fence. Again, sorry that this took so long, but I hope everything gets sorted out! Thank you for your patience.

  6. Joe Mongers

    I have a Blackberry Q10. Is this available for that phone? I’ve looked around and I don’t think so. If not, when will it become available for Blackberry phones?

    • Gilbert Cho

      Hi Joe, sorry it took so long to reply!

      Unfortunately, at this time, the mobile app (and Geo-Services) is not available for the Blackberry Q10. Currently, the app for Blackberry only works with the Blackberry Curve, Pearl, Bold and 8800 series with OS 4.2.1 or newer.

      I also have not received any information on when the app will be made available for your device. Hopefully, we’ll hear some news soon and I’ll make sure to let you know immediately!

  7. Rhea Hester

    I have no plans to purchase a smart phone

  8. Rhea Hester

    I do not have a smart phone. Is this something that must be enabled? I have no idea how to do it or if it is necessary.

    • Jamie Botzer

      Hi Rhea, you need to have a smartphone in order to use Geo Services. Unfortunately, if you don’t have one there’s no way to use this service. Great question!

  9. rob leland

    With multiple users can you set it so the thermostat will go down only after the last person has left?

  10. MIke

    I seem to be missing something, how does my thermostat get connected and communicates with the smartphone app?

    • Jamie Botzer

      Hi Mike, if you have a smart thermostat, it connects through your Frontpoint system. You can learn more about this here or by calling our support team.

  11. Leticia Medina

    Is this a free app to use on the smartphone?

    • Jamie Botzer

      Yep, the app is free to download. You need to have Interactive or Ultimate Monitoring for it to sync with your system. Great question!