Top 10 Frontpoint Features You May Not Use – Or Be Aware Of!

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One of the advantages of a Frontpoint system is that the features and capabilities just keep on getting better. We are all about increasing your sense of security, and your convenience, so it makes sense for us to continue offering enhancements as the technology evolves.

For end users, it can be a challenge keeping up with the improvements. That’s why we are offering this selection of what we think are the Top 10 Frontpoint features that you may not use – or be aware of. It’s a great set of benefits for you – and even if you only add a couple of these items to your to-do list, you’ll be happy you did.

  1. Customer portal.
    This important enhancement was just released in mid-January, and it’s already getting rave reviews. Once logged in to your system, use the new “My Account” tab on the far right. Now you can change all sorts of personal info, and even perform some account functions, without calling us. For example, you can update your security passcode, emergency contact numbers, credit card information, and even your billing and shipping address. Plus, we’re not done yet: look for more portal features to be added later this year.
  2. Notifications.
    Notifications have been around for a long time, but they are highly underutilized. These are also accessed by a separate tab once you are logged in to your Frontpoint account. Want to know when doors open? When your home loses power – and gets it back? When there is an alarm activation? Or when the system is armed, or disarmed? All this activity (and more) can be sent to you and others by text or email – and all it takes is a walk through the simple setup process.
  3. Thermostat control.
    My wife loves this smart home feature, and uses it a lot. It’s pretty easy to find a Z-Wave thermostat these days, and we support most of them (but you may want to ask about our favorites!). The convenience of controlling the temperature in your home from your smart phone is amazing – and you can control multiple thermostats, if you have more than one in your home. You can even set up schedules remotely, and override a schedule if the need arises.
  4. Linking lights to doors, alarms, etc.
    With all these cool features and layers of technology available, it’s easy to forget that some of them can work together. For example, we have the system in our home programmed so that when the front door opens at night, two lights (upstairs and downstairs hallways) automatically go on. Yes, your Frontpoint system can do that. It’s the same technology that allows you to light a pathway out of the house, with plug-in Z-Wave lamp modules, if your system sounds a fire alarm: not just convenience, but safety, too!
  5. New Smart Phone App.
    The app provided by Frontpoint is powered by Alarm.com, the industry leader in this area, and our technology partner. While we are not the only alarm company to work with Alarm.com, we are one of their very largest partners – and this gives us some extra leverage. The new Frontpoint app is a good example: customized for Frontpoint, the app sports new graphics, and a simpler interface that you will find more intuitive. And there’s more to come: if you are a touchscreen user, the new graphics will be applied there as well.
  6. Geo-fencing.
    This is one of my favorites, because there are times when I forget to do important things – like arming my system. Geo-fencing is a feature for busy folks on the go, and provides an important reminder to you if you leave home without arming your system. You get to set the distance from home where you receive the reminder, specific to the tenth of a mile: when you reach that distance from home, the system will send you an arming reminder. Then, just use the Frontpoint app to arm remotely.
  7. Changing sensor names.
    It’s surprising that more people don’t take a few minutes to rename their sensors. Since we don’t know where each sensor will be placed, we encourage you to change sensor names from the generic sensor descriptions used when your system was originally shipped to you. After all, “Back Door” is much better than “Door Window Sensor Number 1!”  Setting up your own customized sensor names is a very easy process, and the benefits are plentiful: you will know which sensor is being activated, and so will we.
  8. Voice chimes.
    This item is a logical extension of the one just mentioned. Once you have your sensors named, you can easily change the door chime feature from a generic door chime tone to the actual name of the sensor – i.e. “Front Door” – so you will know which door is being opened. It’s a great feature – and once you set it up, you’ll appreciate knowing more about what’s happening in your home.
  9. Sensor bypass feature.
    Of course, there are those times when you go to arm your system, but there’s that one sensor that you want to leave out of the mix – or “bypass.” For example, you may want to leave a window with a sensor slightly open, or let your large dog roam in a part of the house where there’s a motion sensor. And your Frontpoint system can easily handle those situations. Your User Manual tells you how to accomplish this: or, just send us an email (or give us a call), and we’ll walk you through it. You be surprised how easy it is!
  10. Linking multiple Frontpoint accounts.
    One of the great advantages of interactive services is the ability to protect and monitor your home remotely, and that is especially relevant for second homes. More and more Frontpoint customers have a system in two locations, and we make that easy to manage: just on login to the app, and you can see (and control) each system separately. You can even set this feature up on your own – and it’s much simpler than it used to be.

We hope this list is useful to you, and encourage to get as much as you can out of your Frontpoint system. Alarm technology has come a very long way in the last ten years or so, and will continue to evolve. And we plan to stay on the forefront of the improvements, providing more and better ways to protect and connect with your home. Thanks for reading.

Comments (86)

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  1. Milt

    I was given a demo by Vivint. I was very impressed. They offer a huge range of home automation devices. Best part is that even if you choose to not pay the monthly service for the security service, all devices continue to work, including cameras, lights, thermostats, etc. AND can continue to be controlled remotely. With Frontpoint, I am required to continue paying for service, and I have to pay for the most expensive one in order to have access to my cameras and thermostats remotely. Makes no sense. Really thinking about switching providers. Frontpoint was great early on as they were one of the first wireless systems, but other companies are leaving them behind with home automation. Aside from that, tech support has been great each time I’ve called.

  2. Steve

    Can I disable the chime so that it doesn’t sound every time a door is opened?

    • Katie Rynex

      Great question Steve! You are able to disable the chime feature and we will have one of our Support Specialist reach out to you to assist with this. Thank you for reaching out and we look forward to speaking with you soon!

  3. Annette Lancaster

    Can I connect my system with my Echo ?

    • Katie Rynex

      Annette, your Amazon Echo will integrate using Alarm.com. We are going to have one of our Support Supervisors reach out to you to help you set this up. Thanks for reaching out to us and we look forward to speaking with you soon!

      • kurt Poppenhouse

        So if we get an Amazon Echo it is possible to control our Frontpoint system?

        • Katie Rynex

          Kurt, great question! We do allow integration of the Amazon Echo with your Frontpoint system.

  4. CM

    When will you have new control panel sensor names available? Your current choices are very limited, there’s not even a Kitchen option. I imagine that I’m not the only customer with a Kitchen door or window.

    • Katie Rynex

      CM, great question! We are happy to tell you that you can update your control panel sensor names on your MyFrontpoint website. There is a larger list of names to pick from which do include Kitchen options. If you need any help setting these names up, please don’t hesitate to give our Support Team a call, as they would be more than happy to help you!

  5. Caydence James

    I came here because I’m in the market for an alarm system and I’m trying to make a choice between Frontpoint and 2 other alarm security systems. I was hoping against hope that Frontpoint could be used with my Amazon Echo because that’s important to me. Although Frontpoint has a reputation for great customer service and a variety of features, I think the lack of an Echo interface has pushed me towards another security alarm company with a similar reputation. :(

    • Justin Clevenger

      Caydence, FrontPoint does work with the Amazon Echo now.

  6. Miraflor E.

    Along with Jeff P., I would like to see the addition of Fire, Police, and Medical panic buttons to the mobile app. The addition of Alarm.com’s Stream Video Recorder (SVR) would also be great as I would like all of my cameras to be recording 24/7.
    I would also like to know if I am able to receive the new, updated V521IR Indoor Camera in exchange for my V520IR Indoor Camera. It would be nice if I am able to receive the new camera, returning the old one.
    Would I have to pay for the V521IR or could I just return my V520IR to your company’s address without paying for the V521IR camera?
    Thank you very much for continuously advancing in your technology and protection!

    • Katie Rynex

      Miraflor, we are going to have one of our Support Supervisors reach out to you to help you with the swap of those cameras. Thanks for reaching out and we look forward to speaking with you soon!

  7. Ted

    I understand that the new control panel does not support the existing additional control panel but why can’t Frontpoint make it so it support multiple control panels? We have a control panel upstairs and I would love to upgrade to the new control panel but you can only use one panel.

    I second the comments on Alexa, for once in 4 years since I’ve had Frontpoint security I am looking at the Honeywell Lync touch system that support Alexa.

  8. Lucas Hall

    When will you be integrating into Amazon Echo or at least allowing a link feature with IFTTT? Many other competitors are doing the same. You need to keep up or your customers will leave you behind.

    • Katie Rynex

      Lucas, at this time we do allow integration of Echo with your system. However, our product team is still testing the compatibility of IFTTT and will let all of our customers know if and when this becomes available. If you would like to have some assistance with learning in your amazon echo, feel free to reach out to our Support Team and they will gladly assist you. We hope this was helpful!

      • Maria

        I just called up support and they said that Amazon Echo does not integrate with Frontpoint. Did I read your reply correctly, that “we do allow integration of Echo with your system”?

        • Katie Rynex

          Maria, your Amazon Echo will integrate using Alarm.com. We are going to have one of our Support Supervisors reach out to you to help you set this up. Thanks for reaching out to us and we look forward to speaking with you soon!

    • Phillip

      I’m a new Frontpoint customer and was disappointed when I realized that Frontpoint doesn’t have an IFTTT link. I would LOVE to see this!

    • Tim

      You can control it with the alarm.com alexa skill for the amazon echo

  9. ANTHONY LORING

    So… when will echo and ecobee3 be added to the compatibility list? There are two main stream devices that the system should work with as they exist in more homes than your system does.

    • Katie Rynex

      Thanks for reaching out Anthony! At this time we do not have a date for compatibility with this product. If and when this does become available, we will let you and all of our customers know. We hope this was helpful!

  10. Brownie plimpton

    I’m a existing customer my question at any point of time do I own the equipment?

    • Katie Rynex

      Brownie, great question! You purchased your equipment upfront so all of your equipment is yours to keep. Thanks for reaching out and please let us know if you have any other questions going forward.

  11. Ron H

    8 months ago you were asked to add ECHO and IFTTT to the system. The advances in Z wave integration and devices are leaving Frontpoint behind, as will many users if you don’t start keeping up.

    • Barrett

      I second this… the rate that home automation is developing and being integrated is already beyond frontpoint’s scope. People that hopped on this bandwagon for 3 years expected you to maintain high standards through the contract term. There are countless customers only staying based on the 80% cancellation fee and not based on your ability to provide the best available home security and automation. Locking customers into expired/severely limited technology is no way to make friends. Seriously… taking this long to integrate is unacceptable.

    • Dan

      Echo support has existed for some time now

    • Ken R

      This! IFTTT support is mandatory these days with so many other devices/services interacting with others. Echo support would also be a great addition with so many sold. At this rate FP will be outdone by competing company that offer more standard features such as this with the explosion in home automation again.

  12. Jon Dugan

    I love the new customer portal, but I do have a small issue. I have 2 systems installed at different locations. I can only change account settings, billing, emergency settings, and account documents for my main account since I log in to both systems with the same user name and password.

    • Katie Rynex

      Jon, we appreciate you reaching out as this definitely possible. Each account should have its distinct log-in credentials, even though you may be using the multi-system access function to manage both accounts from one log-in. You would need to completely log-out of your account and log in with each locations specific user name and passwords to edit the information for the different accounts. Hopefully this was helpful!

  13. Jay

    1.) Notifications for lighting. It would be nice to setup reminders if a particular light has been left on for a period of time.

    2.) Lighting Awareness – Is there a way to see which of my lights are currently on? Right now I can only turn on or off the device, but I can never tell whether it’s on or off when I initially open the phone app or the web portal.

    • Katie Rynex

      Thank you for the feedback Jay! We will take these thoughts in to consideration. Also, you are able to see which light is on or off as the current status button will be “depressed” on the screen. Hope this was helpful!

  14. Dahlia Heyman

    Hey! Love my frontpoint system. Would also like to second the desire to be able to control my alarm system using Alexa. Keep up the good work!

    • Mallory

      Would love this feature as well!

  15. James Drew

    Why didn’t you respond to this follow up question (below)? Was it because our system is vulnerable?
    Katie, that sounds impressive but without added detail doesn’t mean very much. My main question was still not answered – are the wireless communications between sensors and the control panel encrypted in a Frontpoint system? I can probably find the answer myself if I research the equipment, but I thought it might be easier to ask Frontpoint first… Thanks.

  16. Daniel Thomson

    Amazon Echo and ITTT please!!!

  17. Marnel Scott

    I’very been reading about garage door controllers and saw on alarm.com that it supports liftmaster/chamberlain myq systems, however when I talk to a frontpoint service specialist they are unaware of this. Can you you clarify this for me? I want to add one of these systems to my frontpoint panel and alarm.com account.
    Thanks

    • Katie Rynex

      Marnel, the liftmaster garage door controller is compatible with your system, however, we do not currently support it. This means that if you were to add this sensor into your system, our Support Team would not be able to offer any guidance or support if something were to ever happen to it. We hope this answers your question and ask that you please let us know if you have any other questions going forward!

  18. claire

    i switched my chime to ON and it’s just a regular beep… how do i set it to where it voices which specific door was open?

    • Katie Rynex

      Claire, you can always set your Control Panel to the voice chimes from your MyFrontpoint.com account or you can give our Support Team a call and they will be happy to help turn those voice chimes on for you. Thanks for reaching out and please let us know if you ever need anything else!

  19. Luis

    I’m looking for a outdoor camera that is compatible with the system, which one you recommend? Thanks

    • Katie Rynex

      Luis, we currently recommend the ADC-V721W Outdoor Camera. Thanks for reaching out and please let us know if you have any other questions!

      • Luis

        Thanks

  20. Joe

    I saw in the news today about a major security vulnerability involving a well-known Home Security System provider, that may affect up to 300,000 people. The vulnerability is enabled by unencrypted wireless communications between the sensors and control panel in the home. The article alluded to other wireless security systems also having this same issue. Are the wireless comms between sensors and the control panel in a Frontpoint system encrypted? If not, how do we know this system is not susceptible to the same problem?

    • Katie Rynex

      Joe, the wireless communications in our Frontpoint systems work off of a retired military frequency so your system is less likely to be vulnerable to these types of issues. We hope this answers your question and ask that you please let us know if you have any other questions going forward!

      • Joe

        Katie, that sounds impressive but without added detail doesn’t mean very much. My main question was still not answered – are the wireless communications between sensors and the control panel encrypted in a Frontpoint system? I can probably find the answer myself if I research the equipment, but I thought it might be easier to ask Frontpoint first… Thanks.

  21. Jeff P

    Are there any plans to add the Fire, Police and Medical panic buttons to the iPhone app? If one is upstairs or in a remote area of their home and can’t get to the console due to fire or a medical issue they cannot activate the system. Since the phone and the app uses GPS that could disable those buttons when away from the home to prevent them from being accidentally selected.

    • Katie Rynex

      This is a great suggestion! We will definitely pass it along.

  22. Bill A.

    I would like to add a siren to my system. Are there any z wave sirens you can recommend/support?

    • Katie Rynex

      Bill, there are a few sirens that would be compatible with your system. Please give our Support Team a call at your earliest convenience and they would be happy to give you those exact model numbers!

  23. Pat

    How do you rename the sensors?

    • Editor

      Pat, great question! This is something you can do from the control panel or from the myfrontpoint.com account. Would you like me to have someone reach out to you and explain these steps?

      • Holly

        It would be great if you allowed those customers with protection monitoring to update their sensor names online without calling customer service. Tried to get them updated and never happened.

        • Katie Rynex

          Holly, thanks for the great suggestion!

  24. Ed

    It’s time to have an IFTTT channel.

    • bionicrocky

      I could not agree more about IFTT. If you are going to be a serious home automation player, this is key.

      • IanHarvey

        Ditto…. about time. If there is not going to be more compatibility with other devices then at least let us set up rules with IFTTT.

  25. Paul Chuck

    If you monitor two systems..one at home and one at another remote location do you pay two separate monitoring charges?

    • Editor

      Yes, Paul. You would pay for each system separately.

      • India

        The next time I learn a blog, I hope that it doesnt disappoint me as much as this one. I mean, I do know it was my choice to read, however I actually thought youd have something inietesrtng to say. All I hear is a bunch of whining about something that you may fix when you werent too busy on the lookout for attention.

  26. Russ

    Been there done that. Am using all of these features, minus some z-wave items, like “thermostat” settings. But it’s nice to see them in one place and to not have to call support. Thanks!

  27. Jim Kirkendall

    I’d love to control my frontpoint security with Alexa (Amazon Echo). Many other security systems have this capability. Please consider this enhancement. Thanks – keep up the great work!

    • bionicrocky

      Could not agree more about Alexa! Or IFTTT so you could create your own actions and key them off of Alexa. (Amazon Echo)

      • Alexa

        Amazon echo and iftt please!

        • Adam

          Yes, Alexa and IFTTT please! :)

  28. Scott McWilliams

    I like a lot of the features from Frontpoint, but the new IQ console interface is terrible: all light grey icons with a grey background. For people who are visually impaired or hard of seeing in general, the previous version with green and red icons was MUCH easier to use. Why can’t we have color in the 21st century?

  29. M.Bell

    It would be an incredible improvement if you had people to service the Frontpoint experience!

  30. Phyllis Hanvey

    My son with intellectual disability cant remember how to disarm the system. Sheriff came out two days ago when I forgot to disarm the system and he got home early from his sheltered workshop The system is really not working for us

  31. Sean

    When will the smartphone app allow me to set arm away with no entry delay?

    • Editor

      Sean, this isn’t currently a feature but we are looking into it. We will keep you posted!

  32. JT

    Homekit integration would be so helpful. It’s the only thing missing from your service.

  33. Karin

    Awesome list of great features! Thank you so much!!!!

  34. Martin

    Can you explain how to turn on voice charms in more detail, I just see chime on or off setting on the panel.

    • Valerie Saponara

      Martin, in order to walk you through this process we would need to explain several steps, so to avoid miscommunication we’re going to have one of our Support Specialists reach out to you shortly to help you turn on those chimes.

  35. Ariel D

    What z wave thermostats do you recommend? Is there a list that you can provide? Thanks.

    • Valerie Saponara

      Ariel, we currently support the following thermostats:
      – Z-wave Thermostat (TBZ48D)
      -RCS Thermostat (TZ45)
      -2gig Radio Thermostat (CT100)
      -Trane (TZEMT400AB32MAA)

      Please keep in mind this list can change, but I hope this helps answer your question!

      • Kris Turner

        I want to buy the Trane XL850 Thermostat. When will it be supported? Or any other more advanced zwave thermostat?

  36. Mark

    How do you enable Voice Chimes? I’ve looked for that feature before and never found a way to enable it.

    • Valerie Saponara

      Mark, this process involves several steps so we’re going to have one of our Support Specialists reach out to you and help you set those up.

      • Kris Turner

        I have renamed my sensors, and can get the unit to tell me which one is open when I hit status, however, it still just beeps when a door is opened. How can I get it to tell me what door it is when someone opens a door?

        • Katie Rynex

          Kris, you can always give our Support Team a call and they will help walk you through turning on your voice commands so you can hear the name of the sensor when opened.

  37. Dan

    Are there any plans to include monitoring and control of a whole house generator? It would be nice to know if it comes on during a vacation and then have the ability to remotely control it.

    • Valerie Saponara

      Dan, this is not currently something we are looking at, but thank you for putting it on our radar.

  38. Harry Allen

    I would like to be able to set up at least a couple of lights in my home, when we go South for the winter, that could be set to come ‘on’ at a set time and then ‘off’ at a set time each day. The (set) time should be a variable time, within limits, with a “Security” designation. That way the lights would not come on at a precise time which would be obvious to a potential burglar. All of this should be able to adjusted away from home by computer or cell phone.

    • Valerie Saponara

      Harry, what you’re describing is definitely something we can setup for you using our AC Light Modules. Please let me know if would like me to have someone from our Support Team reach out to you with more information on those!

  39. Stan Poe

    Have REALLY both enjoyed and appreciated the features of our FrontPoint system from “day ONE”! Keep the growth coming~~~

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