Wireless Home Security 101 – How To Arm Your Alarm System

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Learn About Wireless Home Security

Learn About Wireless Home Security

Only about one in four homes in the US has a monitored alarm system – which is not a lot, when you consider that a burglary occurs about once every 15 seconds.

The gradual increase in burglaries across the US, which is often tied to a suffering economy, has certainly generated more interest in protecting our homes and families: more and more homeowners are getting on board with a new system, especially now that systems can be smarter (with interactive features), and safer (with 100% cellular monitoring).

Sadly, I hear all too often that there just aren’t enough objective and reliable sources of information about alarm systems, and that is why this blog sprang into being – to fill a gap that has existed since before I joined the industry in 1989. So, from time to time I will pen an entry that starts with “Wireless Home Security 101” – and pick a topic that explains some nuts-and-bolts aspect of how alarm systems work.

Many people are not familiar with the terms “Stay” and “Away” in reference to how an alarm system is set. The alarm industry calls these “arming modes,” and pretty much every good system out there offers you both of these two setting options:

Arm Your Home Security When You Are Away“Away Mode” refers to when you are arming the system prior to leaving the house entirely, such as during the day if nobody is home. An easy way to remember this arming mode is that everything is armed: the exterior sensors (doors, windows and glassbreak sensors), and the interior sensors (motion sensors). If this is the only way you use your system (and some folks do just that), then you can usually get by with fewer alarm sensors. You always want to have a sensor on every exterior door, but the interior spaces are more easily protected using motion sensors – one or more of these sensors placed strategically where an intruder might go will detect motion in the house and activate the alarm.

Note: these motion sensors are generally pet-friendly up to 40 pounds, so if your Newfie or Bernese Mountain Dog has the run of house all day, then you need to use (and equip your house for) the other mode. Remember my two dogs? One of them is pretty big, so Away Mode is not for me!

Arm Your Home Security When You Home“Stay Mode” is used when you are arming the house when you are there, like at night – and this setting arms only the perimeter of your system: that means doors, windows, and glassbreak sensors. The motion sensors are not armed, since you don’t want to set off your own alarm when going for that midnight snack.

Of course, if there are areas of the house where you don’t go at night, such as an unfinished basement, then you could put a motion sensor down there and ask your alarm company to program the device to be armed even in the Stay Mode. Then, if you ever do need to go down there when the system is armed, you just need to disarm it before you go down to check the furnace: simply rearm it when you come back upstairs.

FrontPoint Security, a leader in interactive wireless home security, is pleased to present this blog for its customers, soon-to-be customers, and the alarm-shopping public. The FrontPoint web site has produced targeted and informative videos on plenty of alarm topics, and this one is no exception. In fact, here is aneasy link to a video entitled, What Alarm Equipment Do I Need, that is tailor-made to help you understand the relationship of your alarm equipment and the arming modes.

I promise to address the topic of alarm system design in a later post, but since we get a lot of questions about arming modes, it made sense to address Stay & Away for the first installment of “Wireless Home Security 101.” With your new understanding of Stay and Away modes, you are now good to go – or stay!

 

Comments (150)

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  1. Sandy hatcher

    On the stay home mode, what kind of alarm does a door, or window make when opened.

    • Katie Rynex

      Great question Sandy! During arm stay, if an alarm is tripped, an audible siren will sound. We hope this was helpful!

  2. Deborah

    Can you have an alert on your phone when your doors open and close without setting off the alarm?

    • Katie Rynex

      Deborah, we are happy to tell you that you can set up a notification that will send you text updates when a door opens! Please give our Support Team a call at your earliest convenience and they would be happy to help you get those notifications setup.

  3. Peet

    Please help The wireless goes in sleep mode and do not trigger an alarm. Some times it wake up but not for every violation, I have replace the censors but still have the same problem

  4. Nicole

    Hello, I would like to arm my system to detect motion on our 1st floor motion sensors while we are sleeping on the second floor. We do not want the motion sensors to turn on while were awake and on our first floor. Is there anyway to do this with out opening an exterior door? Also should a sensor light appear on the motion sensors when we walk by?

    • Katie Rynex

      Nicole, it is possible to accomplish this and we would like to have one of our Support Specialist reach out to you and assist you with this. At this time we are having trouble finding your account on based on the information provided here. Please send an email to WeCare@frontpointsecurity.com with the name on the account and we will reach out to you! Thank you bringing your needs to our attention and we look forward to speaking with you shortly!

  5. Nancy

    Why can’t my alarm be set from my phone or iPad ?

    • Katie Rynex

      Nancy, we would like to have a Support Specialist reach out to you and assist you with this but are having trouble finding your account based off the information provided here. Please send an email with the first and last name on the account to Wecare@frontpointsecurity.com so that we reach out to you. Thank you for bringing this to our attention and we look forward to hearing from you soon!

  6. Sid

    When you are traveling and if there is an intrusion, the alarm will go off. Will the alarm keep buzzing endlessly until you are back home to turn it off? Or will it turn off automatically after set time even if the door is open? If it is the latter, is there a chance that someone breaks in and runs away and then comes back because the alarm is off despite door being open? Basically, how would the system work during long absences?

    • Katie Rynex

      Great question Sid! The siren is programmed to silence after 4 minutes, however, the system will still remain in alarm. This means if another sensor is tripped, the alarm would sound for another 4 minutes. Hope this information was helpful!

  7. Cdub20

    When u put in no entry delay mode is the doors and window button on the control panel supposed to keep blinking and saying no entry delay. Phone says system is armed but control panel keeps blinking.

  8. Cdub20

    At night when u put in no entry delay mode is the window and door butting supposed to continue to illuminate and blink. Phone says system is still armed but the control panel keeps blinking

  9. Gary

    A reply to a previous comment stated that motion sensor are active for 3 minutes after motion is detected. So if I walk past a sensor, then arm away and leave, are the motion sensors going to be active while armed? The reason I ask is that I noticed on the mobile app, that while armed, the motion sensors are always listed as active and the history never shows the sensor going idle after the arming.

    • Katie Rynex

      Gary, great question! The Motion Sensor will be listed as active if you walk past them and then arm your system. Once the system is armed, the Motion Sensor will become idle after 3 minutes of it not detecting any motion. This should update on your mobile app within 1 hour so you can see the update status of that sensor. We hope this answers your question and ask that you please let us know if you have any other questions going forward!

  10. devenant riche

    We’re a bunch of volunteers and starring a brand new scheme in our
    community. Your website provided us with helpful info to work on. You have
    performed a formidable activity and oour entire neighborhood shall be thankful too
    you.

  11. Ben William

    Hello Peter, Thanks to share US’s present condition and necessity of Alarm monitoring systems.
    Thanks to share alarm configuration for user ends.
    Any way,, which type of alarm systems you guys use for customer ? like brand?
    are you guys operated whole United States?
    Is it expensive to monitor alarm systems by your company?
    Cheers
    Ben

  12. Erin

    Will the alarm still set if a door is open?

    • Katie Rynex

      Erin, great question! The alarm will still set, however, it will automatically bypass the door that you left open. We hope this answers your question and ask that you please let us know if you have any other questions!

  13. ninzmille

    Keeping your home safe from hoodlums is a top need. Figure out how to enhance home security with lighting, movement identifiers, security cameras .

  14. Jamie

    Is it anyway I can program my ADT to automatically arm itself at night?

  15. JC

    I have two cats with free run of the house. Is it recommended that I not arm the motion sensors if I am going to be away on a trip out of the country? I have received conflicting information from various Frontpoint reps. One said that the motion sensors won’t react to the cats because each weighs no more than 15 pounds. Another said that they will. Another said that the sensors sense horizontally and downward, another said that they only sense horizontally. And yet another said that with pets it’s better to put the motion sensors upside down so they sense horizontally and up (which makes sense to me if cats are going to jump on things like countertops).

    I don’t have glass break sensors…should I get them?

    Should I just plan to arm only the door and window sensors to reduce risk of false alarms? And is there any way to have someone else be the first contact in the event of a breach?

    • Katie Rynex

      JC, we have seen instances where cats have set off customers’ Motion Sensors because they have quickly jumped in front of the sensor, triggering the alarm. If you are out of town and have no way of verifying if it is a false alarm or not then we would recommend that you not arm those Motion Sensors unless you are certain that your cats could not jump in front of them. Having said that, you do have the ability to update your pre-dispatch call list at any time so specific people can get called before dispatching police. Please note that the individuals on your pre-dispatch call list must know you passcode so they can verify it with the Monitoring Station. As for the Glassbreak Sensor, you can always add one to your account at any time if you feel it would work better in your home. We hope that we were able to answer your questions and ask that you please let us know if you have any other questions going forward!

    • Doc Muhlbaier

      JC, Our 8# cat would set off our motion/image detector at 10-15 feet. One of the more experienced help desk people was able to adjust the sensitivity to not set it off for the cats. 6 months now and no more false alarms. Maybe they can adjust the sensitivity on the motion (only) type detectors as well (we have two of those with no false alarms).

  16. Piyush Agarwal

    I activated my Frontpoint system yesterday and realized today after reading FAQs that motion sensors are not triggered while in Arm (Stay) mode. I have sensors installed on all entry doors but none on my windows. I think the whole purpose of this system is defeated if those windows are not protected. I am still in ‘Test’ phase and not sure how best to address this issue.

    • Valerie Saponara

      Piyush, there is always the “Arm Away” mode which allows you to arm those motion sensors. Many times we suggest to customers that they get 2-3 motion sensors instead of 10-15 door and window sensors. The reason we do this is because it costs you less money but still guarantees coverage.

      Think of it this way: You have 3 bedrooms upstairs and each bedroom has 2 windows in it. You could place one motion sensor in the hallway facing the entrances of all the bedroom doors instead of buying 6 door and window sensors. This way if an intruder tries to break in, they will only be able to break into that one room and go nowhere else. Odds are they will try to leave that room though, and once they do, they set your alarm off. Hopefully this helps clarify things!

  17. Tom

    My existing security company tells me I cannot program the system to arm “at home” only at midnight every nite, what can I do

    • Valerie Saponara

      Tom, we don’t know the details of how to work with other security systems so we wouldn’t be the best resource to answer this question. We do wish you the best of luck finding a work-around so you can get your system to do what you need it to.

  18. Jordan Moen

    Just installed my system. My key fob control is sending a “Keychain Tampering” alert to my phone app and control panel. What can I do to get rid of it. I have NOT activated system yet.

    • Valerie Saponara

      Jordan, the word “Keychain” is just the name we give by default to all your sensors until you choose to re-name them on your myfrontpoint.com account, and “tamper” means that a sensor has been opened or jumbled roughly. This is something we can easily fix for you so we’re going to have someone from our Support Team reach out to help you with this.

  19. Robert

    Can I set one of my sensors to ALWAYS only beep when tripped but not set off alarm? I am aware of a temporary bypass, but can I have it to always just beep and not have to bypass it each time I set the alarm.

    • Robert

      I have the Simon XT control panel with Frontpoint.

    • Valerie Saponara

      Robert, I’m not completely understanding what you’re trying to do but I’m sure that it is something we can figure out if we get some more information from you on the phone of what you’re trying to do. We’re going to have someone from our Support Team reach out to you shortly to assist you with this and answer any other questions you may have. Thank you!

  20. Lo

    If I’m at home sleeping and use the “stay” feature and my husband comes home from work, can he just open the door and put in his code to turn off the alarm? Or will it go off? Should he disable it from the truck when he pulls in the driveway?

    • Valerie Saponara

      Lo, great question. When you press the “Stay” button to arm your system you should have a 30-second entry delay, which will sound from the time your husband opens that front door to the time that he disarms the system at your control panel. If he doesn’t want to sound the alarm and wake you up, he might want to disarm the system from the driveway. In the end it’s totally up to you two, but you should have that entry delay unless you have lowered it or changed it on your MyFrontpoint.com account.

  21. James

    I have a couple of questions regarding the monitoring service. When we get a call that an alarm event occurred on the system, the monitoring service calls and asks for our code word. How do we know for sure that we are talking to an authorized Frontpoint person and not someone doing a spoofing attack to get our code?

    Also why does the monitoring service not tell us what specifically caused the alarm trigger? It would be nice to know if a door was opened or a particular motion sensor went off.

  22. James

    I understand the silent function for silencing the beeps after arming the system. Does the control panel have volume control? My wife has sensitive hearing and she thinks the control panel talks too loud.

    • Valerie Saponara

      James, you can definitely adjust the volume on your control panel and because this is a bit technical we want to have someone walk you through this. We also want to make sure we explain why we call in the format we do during an alarming event. We see that you’ve recently been working with one of our Support Supervisors, Steven, and we have communicated these questions to him to address the next time you both speak. Please feel free to directly email him back or let us know if you have any further questions in the meantime!

  23. E.G

    Why does my system seem to only allow me to set it in AWAY mode? I press the button for STAY mode and after the delay it tells me “system is armed in AWAY mode” and I don’t know why. I want the system to be armed but still be able to move around the house which is why I want Stay mode and not Away mode.

    • Valerie Saponara

      E.G, we’re not exactly sure why your system might be saying “Away” when you’re trying to arm it as “Stay” mode, however, our Support Team can definitely figure this out for you in no time. At this moment we are having some trouble locating you in our system based on your comments, so when you find a moment can you please email us at WeCare@frontpointsecurity.com with the name on your account? We look forward to hearing from you soon!

  24. Chris

    If I put the alarm in stay mode am I not suppose to see a lock and does it beep ?

    • Gilbert Cho

      Hey Chris, are you asking about the mobile app? You should see the orange lock that let’s you arm in Stay mode. Once you hit the button, it will give you the option to arm it silently, which you can leave unchecked if you’d like to beep.

  25. Mmabatho

    Is there a way to arm the alarm at night, when I’m going to sleep without the siren ringing once and again disarming in the morning without ringing again?

  26. Jona

    Can I ask how effective having the alarm in “stay” mode while sleeping will be if someone breaks into our home using locations that don’t have door and window sensors? the way I see it, if they break into my home in any other part of the house that is only equipped with motion sensors then the “stay” mode is relatively ineffective and someone can sneak into my home without us even realizing. am i correct in this assessment?

    • Steve Warren

      Jona,

      To answer your question, when your alarm system is armed in Stay (or Night) mode, the door/window sensors and glassbreaks are armed and only the interior motion sensors are left unarmed. The reason for this is because the Glassbreaks, despite typically being mounted on the interior of the home, is actually monitoring the exterior facing security device (the glass/window). In order for an intruder to enter your home, they would have to (assuming you lock your doors and windows closed) break open the door or break the glass.

  27. Franco

    I opened my front and forgot about the alarm. I went to clean my car for approximately 20-30 minutes. I went back in to find out that Frontpoint called my cellphone and that the alarm system went off. But I was surprised that no police showed up considering the amount of time I was out cleaning my car.

    It happened again when I was cooking burger. This time, the fire alarm went off. I left my phone in my room. Approximately 30 minutes later after I ate my burger when I took my phone that I saw my sister, my mom and
    frontpoint were calling me. (I provided Frontpoint my parents home number just in case). I called Frontpoint to cancel it but the person on the phone was surprised to find out that no one showed up at my place. She asked me if anyone showed up at yet? I was like No. And she was like “hmmm, Ok I will go ahead and cancel it for you.”

    Why was there big delay for
    Police and fireman to show up?

    • Steve Warren

      Hello Franco,

      There are a few possibilities that come to mind that may explain the authorities not showing up at your home after an alarm event occured with no contacts being reached.

      1. Your account is in “test mode”. In other words, the alarm will go off, FP will call, but no false dispatches are possible.

      2. You may have an incorrect address on record with FP or on your permit (if it applies to you) with your emergency dispatch center (police dept/911/etc)

      3. One of the notification contacts you registered with FP may have confirmed canceling the alarm and dispatch.

  28. Tony

    I would like to say thank you for your informative information on educating people on how the home security system mode’s work. Most people dont know that when chosing a home security system you have to make sure you go with an alarm company that knows what they are talking about and that company is Frontpoint you guys have been in business for years and you are here to stay. I have been driving Home security leads to alarm companies for years now. I can say one thing, that you guys definitely know what you are talking about. Especially on how to keep people safe. So if know one else has said thank you for all you have done for our nation, I would like to say thank you!

  29. Judi

    Can I leave a door slightly open to allow animals to come and go on a screened in porch and set the alarm? The door would be open enough for the animals but not enough for a human to get in without opening the door. Would the alarm sound if someone tried to slide the door open wider?

    • Gilbert Cho

      Hi Judi, the Door and Window Sensor is designed to be triggered the moment there’s separation between the two pieces. Even slightly opening the door for animals would be enough to trigger the sensor.

      However, you can bypass the specific sensor, which allows you to temporarily “ignore” one sensor while keeping the rest of your system armed and active. You can find out more about bypassing sensors here: http://blog.frontpointsecurity.com/tips-tricks-windows-open-system-armed/

      Not sure if that’s the solution you were looking for, so please let me know if you have any other questions.

  30. Kd

    I armed my system for the night with no delay. If I accidentally forget and open door, alarm goes off. Will frontpoint automatically call, or will I have time to put in pass code?

    • Gilbert Cho

      Hi Kd,

      You’ll still have 30 seconds to put in your pass code. Once those 30 seconds have gone by, that’s when we’ll call you to confirm if it’s an actual emergency or not.

  31. donna

    About to install our new Frontpoint system. Question: My spouse and I both want to be able to arm/disarm etc. using our iPhones. I have already downloaded the app on my iPhone. Can my spouse also log in using username and Frontpoint password and download it too.

    • Valerie Saponara

      Yes, you can both log on at the same time and you can both download the app!

  32. Maria

    What happens if I open the door in stay mode? Does the alarm goes off right away or does the 30 second beeping starts and then the alarm goes off?

    • Valerie Saponara

      Maria, good question. “Stay” mode means your perimeter sensors are armed. Your system automatically comes with an entry delay so if you have not changed that, then opening a door/window during “Stay” mode will start your system’s beeping entry delay which is followed by your alarm. Please let me know if you have any other questions!

  33. Tech Torpedo

    I’ve had my 2 cats who enjoy a night time wresting match set of my system before. But i also know my house would have probably been burgled, if it wasn’t for this system, so just have to put up with the hassle.

  34. Jim

    So, if I am reading this right, I can have Arm (away) that will arm everything
    and Arm(stay) for other times with everything except for motion
    and Night (Arm (Stay)) that would be all doors and windows except for one
    Is that Correct?

    • Valerie Saponara

      Jim, we’re sorry for any confusion we might have caused in this blog post. When you arm your system Arm(Stay), whether it’s at night or in the middle of the day, just your perimeter sensors will arm. If you Arm (Stay) at night but you would like to have one of your doors not armed, you can bypass that sensor so everything arms but that one door. Now, if you’re trying to Arm (Stay) and you want all your doors/windows and a motion sensor or two to work you can set this up as well. Please give our Support Team a call whenever you have a moment and they will listen to what you’re trying to do, and help you do it!

  35. MOE BLATT

    How can I arm my system for instant mode?

    • Valerie Saponara

      Hi Moe! If you are referring to the “No Entry Delay” mode, this setting will immediately sound your alarm once a sensor is opened/set off. To do this you’ll need to follow these steps:

      1) Press the “Doors + Windows” button on the front of your panel 2 times.
      2) Listen for your panel to say “Doors and windows on, no entry delay”. This means you will have no time to run to the panel once returning to your home to “disarm”, the alarm will be immediate.

      If you have doors, windows, and motion sensors you wish to arm with “No Entry Delay” You will want to follow these steps:

      1) Press the “Doors + Windows” button on the front of your control panel 1 time.
      2) Press the “Motions” button on the front of your panel 1 time.
      3) Again, press the “Doors + Windows” button on the front of your control panel 1 time.
      4) Listen for your panel to say “Doors and Windows armed, Motions armed, no entry delay”.

      Does this help answer your question? If this doesn’t quite answer your question please give our Support Team a call at your earliest convenience and let them know what you’re trying to do. They will be happy to help you!

  36. Jeremy

    Can I setup multiple zones using Frontpoint equipment? My in law lives in our basement and has separate entry into the house. Can she disarm only her monitoring equipment while leaving the equipment upstairs armed or vice versa? I don’t want her to have to individually disarm her equipment each time she comes in and out of the house, I’d prefer to set it up that her user login deactivates only certain equipment.

    • Valerie Saponara

      Good question Jeremy! At this time disarming certain sensors while leaving others still armed is not something you can do. You either have to disarm the whole system, or arm the whole system.

      Now, if you would like to tell the system to just ignore one or two sensors, this is called “bypassing” a sensor. You would basically be instructing the system to not arm that specific sensor (while everything else is armed), so it can be opened or closed without setting off the alarm. Hope this helps answer your question, and if not let me know and I can have someone call you to explain in more detail.

    • Matt S.

      This would be a fantastic feature. I’m planning on renting out my basement and it would be great to have an entry panel and code for the basement doorway.

      Also, I have an IQ panel which I’m told doesn’t allow for separate panels anyway… is that true? Would love to see these limitations removed.

      • Valerie Saponara

        Matt, great question! You can only have one control panel per household-whether that be the IQ Panel or the SimonXT Panel. All your sensors are programmed to the specific radio within your panel, and those sensors cannot be programmed into two different panels. If you were to try this the sensors would not function correctly and would not be able to take commands. Hope this helps answer your questions and let me know if you have any more!

  37. Durandana

    Very interesting! Thanks for this article on the technology and advancements of wireless home security systems. I think this is a good option for homes, as the systems are fairly easy to install, and can have great results. Thanks for the article, have a great day! Durandana

  38. Mitzi Navarrete

    once in Stay mode and getting ready to leave the house, do you have to disarm the system and arm it again for away mode?

    • Gilbert Cho

      Mitzi, that’s correct. You would need to disarm the system and then arm it again as you leave. Thanks!

  39. Ron

    Folks at Frontpoint, don’t be stupid. Don’t answer the questions that highlight the security equipment functionality details. Don’t you think that there could be the thieves among those who ask questions? Wow, I can’t believe…

  40. Neil Orman

    This FAQ does not explain the meaning of “armed instant”. So what does it mean?

    • Jamie Botzer

      Hi Neil, would love to help you out. Can you provide some context as to what you’re trying to understand? We don’t mention “armed instant” in this article and I’m not familiar with the term. Thanks!

    • Steve Warren

      I am familiar with the “Armed Instant” mode that Neil is referring to. On Honeywell security equipment like I have (Tuxedo Touch+Vista21IP), Armed Instant eliminates the additional beeping on the arming sequence (ie. no rapid beeps 10 seconds to armed state).

  41. Hilary

    What is the refresh cycle for the motion sensors? For example, if a motion sensor is triggered, how soon will it report additional movement? I ask because we’ve had trouble with our cat setting off the motion sensors (she must run around a lot when we’re not home) and we’re looking for ways to detect a false alarm versus a break-in. We thought if a motion sensor reported repeated movement that would be a sure sign of trouble, versus a single report of movement, which would most likely be the cat. Thank you for your help!

    • Gilbert Cho

      Hey Hilary! To answer your question, once a motion sensor is triggered, it will stay in the activated state for about three minutes before returning to idle. Motion will not be detected during this this reset period.

      The motion sensor was designed to set off an alarm at the first sign of movement, but should not be detecting pets under 40 pounds. If your cat is triggering your motion sensor, we’d like to work with you to reposition the sensor so it still covers the area, but won’t be accidentally triggered by your cat.

      I’ll let a Support Specialist know to reach out to you to work with positioning the sensor!

  42. Andy

    I have a Simon XT system with about 16 standard door/window sensors. I would like to have one sensor on my 3 year old son’s room so we can receive a notification when he is leaving his room. He likes to sneak out and go downstairs and play in the middle of the nite.

    I was told if I put the sensor in Group 40, I could do this, but my notification only seems to work if set for being open for one minute.

    How can I program this sensor to be an instant notification via the app and SMS even though it isn’t a monitoring station enabled group.

    • Jamie Botzer

      Hi Andy, you should be able to receive instant notifications. I’m sorry that you can’t!

      Shoot me an email (jamie.botzer@frontpointsecurity.com) with the name on your account and I’ll have one of our Customer Support Specialists contact you to see why this isn’t happening. Thanks!

  43. ctamex

    Vould you plaese tell me how to arm away without delay from the mobile app on my phone? There is only the “no delay” checkbox option on the arm stay and not arm away. Thanks

    • Jamie Botzer

      Hi ctamex, unfortunately you cannot arm away with no entry delay from the mobile app. This feature is presently only built into the Control Panel, with the thought that if you armed without entry delay from your smartphone, you may accidentally trigger your alarm when you come home. If you’d like to learn more about your smartphone’s app capabilities, please feel free to contact our Support Team and they will happily walk you through everything! Thanks for your question.

  44. olivia

    Att digital life, what’s the difference between inst and stay?

  45. Tammy

    Hi. I have a question regarding the control panel. When we arm with delay, once armed the button stays lit. But when we arm with no delay, once armed the button will flash. Is this normal for the this to occur? Thank you.

    • Peter M. Rogers

      Tammy-

      Thanks for your comment. In fact, what you describe is exactly the way the control panel is supposed to work. I understand that your Support has reached to you to discuss this, and answer your questions – which we are ALWAYS happy to do. Thanks again!

  46. Tammy

    Hi. I have a question regarding the control panel. When we arm with delay, once armed the button stays lit. But when we arm with no delay, once armed the button will flash. Is this normal for the this to occur? Thank you.

    • Peter M. Rogers

      Tammy-

      Thanks for your comment. In fact, what you describe is exactly the way the control panel is supposed to work. I understand that your Support has reached to you to discuss this, and answer your questions – which we are ALWAYS happy to do. Thanks again!

  47. Willis

    I just ordered from Frontpoint and eagerly waiting for my system to arrive. While I wait, I’ve been researching installation locations. I’ve a few questions. My question is there a way to program a delay with motion sensors? I did read the “Entry Delay,” but does that apply to motion? My main concern is installing the motion in my living room corner facing the front and garage doors and stairs leading upstairs. If I come in through front or garage door, I’m assuming it would trigger and alarm instantly? I need a way to delay that so I can turn off the alarm.

    I will also be setting my motion sensor ON when I’m home before bedtime. Is there a way to set the motion to sound alarm instantly or delayed? For ex., pressing STAY will turn motion ON with instant alarm, if triggered. Pressing AWAY will turn motion ON with delay alarm.

    I understand motion will be less sensitive to pets under 40lbs. I’m assuming it’s sensing the pet by the dimensional size of an object and not the actual weight? If my 10lbs cat walks upstairs through the path of the sensor, would it trigger an alarm? If two of my cats are tackling each other with a combine weight of 20lbs, would that also trigger an alarm?

    Thanks

    • Peter M. Rogers

      Willis – Thanks: excellent questions.

      Yes, there is a way to program a delay with the motion sensors, we would just need to put the sensor in a different programmable “group.” The ability for the control panel to accept different sensor “groups” allows a security system to be customized for how our customers want their systems to behave for their lifestyle and home.

      Some customers choose to have their motion sensors on at night to protect an area of the house that is vulnerable – this can be done with the STAY option. Taking this a step further, if a customer has multiple motion sensors, they are able to activate some motion sensors in one area of the house, and not activate other sensors in other areas of the house. This would protect the area of the house that no one would walk around at night (i.e. a basement). All of this can be arranged with the “groups” mentioned earlier by a customer support representative at the time of activation, or at any time thereafter.

      The motion sensors have infrared beams that span a 90 degree area from the center point of the motion sensor. The beam is mostly parallel to the ground but also has a “look-down” feature making it harder for an intruder to sneak by – or under the beam array. You are correct about the way it works: the sensor has sophisticated processing built into it that will discriminate between a human sized “warm” object and a smaller one, using ~40 lb. as the threshold. However, if a cat or dog is very active (i.e. jumping onto furniture), the animal may present a larger image and trigger the sensor. That is to say, your cat walking up the stairs should present no problem. But two cats conducting an airborne free-for-all may just set the system off. That’s why placement becomes so important.

      Thanks again for your questions!

  48. Paul

    Is there a way to configure additional armed modes? It seems like you should be able to define an arbitrary number based on your specific needs. For example, i would prefer 4:

    1.) Armed Away
    2.) Armed Stay – Inside (Would include windows and sliding patio door)
    3.) Armed Stay – Night (some inside sensors could be turned on)
    4.) Armed Stay – Outside (some windows and sliding patio door not armed b/c we may be enjoying the outdoor space)

    Thanks

    • Peter M. Rogers

      Paul -Thanks for your excellent question. While we can address your various needs on a case by case (or condition by condition) basis, it happens that there is not actually a method to accommodate all four needs at once.

      Based on how the GE Simon XT control panel operates today, we can change sensor groups so that specified door/window sensors are armed in Stay and Away, or Away mode only. If you would like to bypass one or more sensors, then you can do this from the control panel, but you may find it somewhat repetitive if you do this on a regular basis.

      Please let us know if you have any questions about this, or would like to know how to manually bypass sensors.

      Below is a list of what the system can do for each situation you mentioned:

      1) Armed Away: All intrusion sensors are armed (default)
      2) Armed Stay: Inside – Motion sensors will NOT be armed; all other intrusion sensors (door/window and glass break sensors) will be armed (default)
      3) Armed Stay: Night – All door/window and glass break sensors would be armed; some motion sensors can be placed in a different group (group 35) so that they arm in both stay and away.
      4) Armed Stay: Outside – Specified door/window sensors can be set in a “non-reporting” group 40 (these will not trigger an alarm), or set them in group 19 so they arm only in “Away” mode.

      Thanks again – and please feel free to call our Support team for further questions, or for more detail on the above.

  49. Paul

    Is there a way to configure additional armed modes? It seems like you should be able to define an arbitrary number based on your specific needs. For example, i would prefer 4:

    1.) Armed Away
    2.) Armed Stay – Inside (Would include windows and sliding patio door)
    3.) Armed Stay – Night (some inside sensors could be turned on)
    4.) Armed Stay – Outside (some windows and sliding patio door not armed b/c we may be enjoying the outdoor space)

    Thanks

    • Peter M. Rogers

      Paul -Thanks for your excellent question. While we can address your various needs on a case by case (or condition by condition) basis, it happens that there is not actually a method to accommodate all four needs at once.

      Based on how the GE Simon XT control panel operates today, we can change sensor groups so that specified door/window sensors are armed in Stay and Away, or Away mode only. If you would like to bypass one or more sensors, then you can do this from the control panel, but you may find it somewhat repetitive if you do this on a regular basis.

      Please let us know if you have any questions about this, or would like to know how to manually bypass sensors.

      Below is a list of what the system can do for each situation you mentioned:

      1) Armed Away: All intrusion sensors are armed (default)
      2) Armed Stay: Inside – Motion sensors will NOT be armed; all other intrusion sensors (door/window and glass break sensors) will be armed (default)
      3) Armed Stay: Night – All door/window and glass break sensors would be armed; some motion sensors can be placed in a different group (group 35) so that they arm in both stay and away.
      4) Armed Stay: Outside – Specified door/window sensors can be set in a “non-reporting” group 40 (these will not trigger an alarm), or set them in group 19 so they arm only in “Away” mode.

      Thanks again – and please feel free to call our Support team for further questions, or for more detail on the above.

  50. Joe Wojtas

    Is there a way to “arm imediately” so we don’t have to listen to the series of beeps for 30 seconds? Interested in this for control panel and iPhone application.

    • Peter M. Rogers

      Joe – thanks for your excellent question. The answer is a resounding yes, although you have some options here, based on whether you are arming in “Stay” or “Away” mode: it may be easier for you to call the folks in Customer Service to have them walk you through the various processes. For example, you can “Instant Arm” in “Stay” mode by pressing the “Doors & Windows” button twice. To silence the beeping, you then press the “Silent” button. And there is now a way to arm the system without delay from your iPhone. You will have to download the latest version of the app to get that feature. Once you have done that, you will see a pop-up box when you select the arming option. It’s there that you select or unselect the “Entry Delay” option (it’s a check-box). Thanks again – and if you have any issues or other questions, please don’t hesitate to call our Customer Service team.

  51. Joe Wojtas

    Is there a way to “arm imediately” so we don’t have to listen to the series of beeps for 30 seconds? Interested in this for control panel and iPhone application.

    • Peter M. Rogers

      Joe – thanks for your excellent question. The answer is a resounding yes, although you have some options here, based on whether you are arming in “Stay” or “Away” mode: it may be easier for you to call the folks in Customer Service to have them walk you through the various processes. For example, you can “Instant Arm” in “Stay” mode by pressing the “Doors & Windows” button twice. To silence the beeping, you then press the “Silent” button. And there is now a way to arm the system without delay from your iPhone. You will have to download the latest version of the app to get that feature. Once you have done that, you will see a pop-up box when you select the arming option. It’s there that you select or unselect the “Entry Delay” option (it’s a check-box). Thanks again – and if you have any issues or other questions, please don’t hesitate to call our Customer Service team.

  52. Kim Clark

    On the mobile app, what are “push notifications”?. I’m afraid to put it on for fear that I won’t know how to fix it back if I don’t need it. I have no idea what push notifications are.

    Thanks, Kim

    • Peter M. Rogers

      Kim – Great question, and thanks for asking. We specialize in the kinds of interactive services that are getting so much press these days, and push notifications are just one more cool aspect of what FrontPoint can do to make your life more convenient – and secure.

      A push notification is a service that can send notifications to third party applications on an iPhone, Android or Blackberry. Instead of the notification being sent in the form of a text message over a cellular network, it is sent via a mobile or wireless internet network directly to an application. When setting up notifications on MyFP.com, instead of having to type in the mobile number in which to send text notifications, you can enable your mobile phone or tablet as a push device and be able to select that device as a recipient. This is a great time saver. However, in order for push notifications to work, the device must always have some form of internet connection and must be permanently logged into the alarm.com application.

      Please feel free to call our Support team for assistance with this or any other FrontPoint questions. We want you to get the most out of your system!

  53. Kim Clark

    On the mobile app, what are “push notifications”?. I’m afraid to put it on for fear that I won’t know how to fix it back if I don’t need it. I have no idea what push notifications are.

    Thanks, Kim

    • Peter M. Rogers

      Kim – Great question, and thanks for asking. We specialize in the kinds of interactive services that are getting so much press these days, and push notifications are just one more cool aspect of what FrontPoint can do to make your life more convenient – and secure.

      A push notification is a service that can send notifications to third party applications on an iPhone, Android or Blackberry. Instead of the notification being sent in the form of a text message over a cellular network, it is sent via a mobile or wireless internet network directly to an application. When setting up notifications on MyFP.com, instead of having to type in the mobile number in which to send text notifications, you can enable your mobile phone or tablet as a push device and be able to select that device as a recipient. This is a great time saver. However, in order for push notifications to work, the device must always have some form of internet connection and must be permanently logged into the alarm.com application.

      Please feel free to call our Support team for assistance with this or any other FrontPoint questions. We want you to get the most out of your system!

  54. mike

    is there a way to arm the system using the iphone app, where there is no entry delay? using the control panel, that is done by hitting the doors and windows button twice; but can it be done from the iphone app? otherwise, there is always a 30-second delay with armed stay and armed away modes.

    • Peter M. Rogers

      Mike – thanks for your question. In fact there is now a way to arm the system without delay from your iPhone. You will have to download the latest version of the app to get that feature. Once you have done that, you will see a pop-up box when you select the arming option. It’s there that you select or unselect the “Entry Delay” option (it’s a check-box). Thanks again – and if you have any issues or other questions, please don’t hesitate to call our Customer Service folks.

  55. mike

    is there a way to arm the system using the iphone app, where there is no entry delay? using the control panel, that is done by hitting the doors and windows button twice; but can it be done from the iphone app? otherwise, there is always a 30-second delay with armed stay and armed away modes.

    • Peter M. Rogers

      Mike – thanks for your question. In fact there is now a way to arm the system without delay from your iPhone. You will have to download the latest version of the app to get that feature. Once you have done that, you will see a pop-up box when you select the arming option. It’s there that you select or unselect the “Entry Delay” option (it’s a check-box). Thanks again – and if you have any issues or other questions, please don’t hesitate to call our Customer Service folks.

  56. LaLa

    I arm my alarm for “away” before bed because my motion detector is in the living room area and I don’t have to go that way at night even if I do get up. However, about 80% of the time, my alarm will change by itself to “stay”. If I wanted it on that, I would do it myself. Why does it sometimes do that?

    • Peter M. Rogers

      Thanks, LaLa, for your comment. Some people do just as you do – they use the “away” mode even when they are home, if the motion sensor location(s) can be avoided while the system is armed. However, I’m not aware of any situation where the system will change its own arming status, and strongly suggest you contact your alarm company’s service department to straighten this out. I do not see you in our customer account list based on your email, so I am not sure if you are a FrontPoint customer or not – but if you are with FrontPoint, please call (877) 602-5276 as soon as you are able to do so.

      Thanks again.

      • Danny

        Hi LaLa and Peter,

        Some alarm panels switch automatically from AWAY arming to STAY arming if the alarm panel does not “see” an entry/exit door being opened during the exit delay after the alarm system was AWAY armed.

        In other words, the alarm panel has recognized that you did not exit the home during the exit delay, and as such, it automatically switched the arming to STAY mode to prevent you from causing an alarm by passing in front of the motion detector(s) which would be active in AWAY mode while you are still inside your home.

        You must contact the alarm company that installed your alarm system and ask them to change the programming to prevent automatic AWAY to STAY arming detection.

        Or, you can arm your alarm system in AWAY mode and then open and close your front door during the time alloted for your exit delay to “trick” the alarm system into thinking that you have left the house.

        The alarm panel will “see” that the front door has been opened and then shut and it will “think” that you left the house. So it will arm in AWAY mode, as you want.

        • Peter M. Rogers

          Danny – Thanks for weighing in here. It happens that you are correct when you say “some” panels work that way. The GE Security Simon XT control panel sold by FrontPoint has the option to work that way, but we turn that option off 100% of the time, unless a customer specifically wants their panel to work that way. The feature is called “Unvacated Premises” and works as you describe it – but again, it’s not relevant for FrontPoint panels. Just one more way that we differentiate ourselves from the rest of the crowd! Thanks again.

        • LaLa

          Thank you both. I think that is how mine is set up where one of the exit doors must open and close with the away mode. so now I just arm it, open the door, and shut it and all is well. Thanks

          • Peter M. Rogers

            You are most welcome!

  57. LaLa

    I arm my alarm for “away” before bed because my motion detector is in the living room area and I don’t have to go that way at night even if I do get up. However, about 80% of the time, my alarm will change by itself to “stay”. If I wanted it on that, I would do it myself. Why does it sometimes do that?

    • Peter M. Rogers

      Thanks, LaLa, for your comment. Some people do just as you do – they use the “away” mode even when they are home, if the motion sensor location(s) can be avoided while the system is armed. However, I’m not aware of any situation where the system will change its own arming status, and strongly suggest you contact your alarm company’s service department to straighten this out. I do not see you in our customer account list based on your email, so I am not sure if you are a FrontPoint customer or not – but if you are with FrontPoint, please call (877) 602-5276 as soon as you are able to do so.

      Thanks again.

      • Danny

        Hi LaLa and Peter,

        Some alarm panels switch automatically from AWAY arming to STAY arming if the alarm panel does not “see” an entry/exit door being opened during the exit delay after the alarm system was AWAY armed.

        In other words, the alarm panel has recognized that you did not exit the home during the exit delay, and as such, it automatically switched the arming to STAY mode to prevent you from causing an alarm by passing in front of the motion detector(s) which would be active in AWAY mode while you are still inside your home.

        You must contact the alarm company that installed your alarm system and ask them to change the programming to prevent automatic AWAY to STAY arming detection.

        Or, you can arm your alarm system in AWAY mode and then open and close your front door during the time alloted for your exit delay to “trick” the alarm system into thinking that you have left the house.

        The alarm panel will “see” that the front door has been opened and then shut and it will “think” that you left the house. So it will arm in AWAY mode, as you want.

        • Peter M. Rogers

          Danny – Thanks for weighing in here. It happens that you are correct when you say “some” panels work that way. The GE Security Simon XT control panel sold by FrontPoint has the option to work that way, but we turn that option off 100% of the time, unless a customer specifically wants their panel to work that way. The feature is called “Unvacated Premises” and works as you describe it – but again, it’s not relevant for FrontPoint panels. Just one more way that we differentiate ourselves from the rest of the crowd! Thanks again.

        • LaLa

          Thank you both. I think that is how mine is set up where one of the exit doors must open and close with the away mode. so now I just arm it, open the door, and shut it and all is well. Thanks

          • Peter M. Rogers

            You are most welcome!

  58. Jennifer

    I just recently had an ADT alarm system installed. We have away mode, which covers doors, windows, and motion…as well as a stay mode which only covers the perimeters. We have a large dog that comes with me at times during the day, which is when I would set the alarm to away mode. However, when I leave the house and leave him in it, I would need to set the alarm to stay so that he does not set off the motion sensor. However, once I set the alarm to stay mode, it will not let me leave the house without changing to away mode. Is there a way to set the alarm to stay mode, leave the house, and let my dog still be able to roam about? Thanks in advance!

    • Peter M. Rogers

      Jennifer – thanks for your question. Of course, we wish you had just bought a FrontPoint system – but if you had, you would not be facing this dilemma. What you are trying to do makes perfect sense: be able to arm the system in “Stay” mode and then leave the house. When I was traveling a lot for work, that is exactly what I would do when leaving at 5 am to catch an early flight: arm the system in stay mode, so that my family was still protected after I left. It amazes me, in fact, that your system won’t let you do that. I would be calling ADT right away, if I were you, and getting them to make that change in the programming for you – for free.

      Of course, a FrontPoint system would give you another option. With our interactive monitoring services, you can can remotely disarm and arm your system (in either mode) from anywhere, using our free mobile app. Almost all our customers have these cool interactive features, including notifications, video, and even remote home automation capability, for lights, locks, and thermostats. ADT was late to the game, and they charge a lot for these services – and I’m not sure they have the ability to support them very well.

      Good luck to you, and thanks again for your question. And next time you are in the market for some real peace of mind, please give us a call!

  59. Jennifer

    I just recently had an ADT alarm system installed. We have away mode, which covers doors, windows, and motion…as well as a stay mode which only covers the perimeters. We have a large dog that comes with me at times during the day, which is when I would set the alarm to away mode. However, when I leave the house and leave him in it, I would need to set the alarm to stay so that he does not set off the motion sensor. However, once I set the alarm to stay mode, it will not let me leave the house without changing to away mode. Is there a way to set the alarm to stay mode, leave the house, and let my dog still be able to roam about? Thanks in advance!

    • Peter M. Rogers

      Jennifer – thanks for your question. Of course, we wish you had just bought a FrontPoint system – but if you had, you would not be facing this dilemma. What you are trying to do makes perfect sense: be able to arm the system in “Stay” mode and then leave the house. When I was traveling a lot for work, that is exactly what I would do when leaving at 5 am to catch an early flight: arm the system in stay mode, so that my family was still protected after I left. It amazes me, in fact, that your system won’t let you do that. I would be calling ADT right away, if I were you, and getting them to make that change in the programming for you – for free.

      Of course, a FrontPoint system would give you another option. With our interactive monitoring services, you can can remotely disarm and arm your system (in either mode) from anywhere, using our free mobile app. Almost all our customers have these cool interactive features, including notifications, video, and even remote home automation capability, for lights, locks, and thermostats. ADT was late to the game, and they charge a lot for these services – and I’m not sure they have the ability to support them very well.

      Good luck to you, and thanks again for your question. And next time you are in the market for some real peace of mind, please give us a call!

  60. Katharina Ray

    When issuing “Arm Stay” with my iphone Alarm.com app, the base station issues a long series of beeps. If I were using the base station, I could hit the Silent button on it to stop the annoying arming beeps But I’m using an iPhone at the other end of the house. How can I silence all those beeps without impacting the intrusion alert sounds.
    Thanks in advance or your help.

    • Peter M. Rogers

      Katharina – Thanks for your question. I’ve replied directly to you with the answer, but for anyone else who might be curious, here it is:

      You can set the panel to always arm “Silent” when arming from a remote device. This option can be found on the myfrontpoint website. In the top right corner of the Arming box there is a gear icon that you can click, and it will bring up an option for having the system arm in Silent mode in arm Stay or Away, or both.

      If you have any questions, please call us at (877) 602-5276.

      Thanks again!

      • John DePrato

        Is there anyway to do this with the keyfobs as well? It’s great to have this setting for the smartphone app, but it would also be great to have this same setting for the key fobs!

        • Peter M. Rogers

          Actually you can use the key fob to arm in Stay or Away. If you have any question, call our Support team and they will be happy to help you. Thanks!

      • Paul

        I am looking for this option to SILENT arm the system remotely (via website). You refer to a “gear” icon in the Arming box — but there is no gear present. How do I set the remote arming to be silent as either a one-off action or as the default? Thanks.

        • Paul

          I just checked the online help too, which also mentions the “gear” and arming settings:

          Arming Settings – Arming Settings can be accessed by clicking on the gear icon in the upper right corner of the Current Arming State box. Arming Settings includes the Silent Arming feature.

          Silent Arming – By default, when you arm your system, the panel makes exit delay beeps. Silent Arming allows you to arm the system without any noise. Your Silent Arming setting applies to all future commands from this login through any user interfaces (including mobile apps, mobile site, and this website) for this system. There are separate settings for Arm Stay and Arm Away.

          But I do not see this mystical “gear” that will allow me to arm the system silently, which is exactly what I want to do (we leave, forgetting to arm STAY, and there are people sleeping in the house — we want a silent remote arming).

          • Jamie Botzer

            Hi Paul, I confirmed that this is still possible through your online account. Here are the step-by-step directions:
            – First click the arming method, either ARM (AWAY) or ARM (STAY)
            – After you click your arming method, an arming options box will appear. To have silent arming, click the check box next to “Silent Arming”
            – After you have selected that you want silent arming (or not), click the ARM button

            I hope this helps. Please let me know if you still have issues silent arming from your online account.

          • Paul

            Jamie — thank you! I figured there might be a silent arming option *after* you first click the AWAY or STAY links… but I wasn’t brave enough to try with people in the house. Really good to know! And thanks for coming back to me as promised — truly appreciate it.

            As an aside, you might want to get those help docs updated on the website and save yourself some confused customers!

            Cheers; Paul.

        • Jamie Botzer

          Hi Paul, there should still be a way to do this now that the gear icon is no longer there. I’m checking into this and will get you an answer (either way) soon!

          • Paul

            Awesome — thank you Jamie!

  61. Katharina Ray

    When issuing “Arm Stay” with my iphone Alarm.com app, the base station issues a long series of beeps. If I were using the base station, I could hit the Silent button on it to stop the annoying arming beeps But I’m using an iPhone at the other end of the house. How can I silence all those beeps without impacting the intrusion alert sounds.
    Thanks in advance or your help.

    • Peter M. Rogers

      Katharina – Thanks for your question. I’ve replied directly to you with the answer, but for anyone else who might be curious, here it is:

      You can set the panel to always arm “Silent” when arming from a remote device. This option can be found on the myfrontpoint website. In the top right corner of the Arming box there is a gear icon that you can click, and it will bring up an option for having the system arm in Silent mode in arm Stay or Away, or both.

      If you have any questions, please call us at (877) 602-5276.

      Thanks again!

      • John DePrato

        Is there anyway to do this with the keyfobs as well? It’s great to have this setting for the smartphone app, but it would also be great to have this same setting for the key fobs!

        • Peter M. Rogers

          Actually you can use the key fob to arm in Stay or Away. If you have any question, call our Support team and they will be happy to help you. Thanks!

  62. Henry Munford

    This article was timely for me but unfortunately it does not help. I want to know how to arm the system for when I am at home at night (and so have no delay for an entry) and also when I am away and there is a delayed alarm so I can have time to enter and disarm the system.
    My alarm system is not yet a year old and i do not see or have a “stay” or an “away” button on the master or outlying panels as the article suggests.
    Any help?

    • Steve Roberts

      Hi Henry! On your Control Panel:

      To arm your system in Away Mode, press the Motions Button once.
      To arm your system in Stay Mode, press the Doors+Windows Button, once to allow for the standard 30 second entry delay and twice for no entry delay (primarily used at night when no one should be expected to enter). You can also press the Silent Button after intiating a command on your Main Control to silence the beeps and double your exit time.

      • Peter M. Rogers

        Steve – You are right on the money – and thanks! That is exactly the set of instructions that our Support Team would provide.

  63. Henry Munford

    This article was timely for me but unfortunately it does not help. I want to know how to arm the system for when I am at home at night (and so have no delay for an entry) and also when I am away and there is a delayed alarm so I can have time to enter and disarm the system.
    My alarm system is not yet a year old and i do not see or have a “stay” or an “away” button on the master or outlying panels as the article suggests.
    Any help?

    • Steve Roberts

      Hi Henry! On your Control Panel:

      To arm your system in Away Mode, press the Motions Button once.
      To arm your system in Stay Mode, press the Doors+Windows Button, once to allow for the standard 30 second entry delay and twice for no entry delay (primarily used at night when no one should be expected to enter). You can also press the Silent Button after intiating a command on your Main Control to silence the beeps and double your exit time.

      • Peter M. Rogers

        Steve – You are right on the money – and thanks! That is exactly the set of instructions that our Support Team would provide.

  64. Bob Miller

    I started with FrontPoint early in 2009 and I just ordered and installed a FrontPoint alarm for a neighbor. One of the best things about ordering and installing was the interactive communications between myself and FrontPoint. This is a significant change from just 15 months ago. Howell of FrontPoint was extremely helpful and it seemed that he became my “account executive”. Whenever I sent an email or called he was the one who responded. That is great. Howell, was able to answer my 3-4 questions and informed me of things I had not known or which I had forgot. Your newsletter just informed me that special programming for motion sensors in the stay mode. Great!! Keep up the good work.

  65. Bob Miller

    I started with FrontPoint early in 2009 and I just ordered and installed a FrontPoint alarm for a neighbor. One of the best things about ordering and installing was the interactive communications between myself and FrontPoint. This is a significant change from just 15 months ago. Howell of FrontPoint was extremely helpful and it seemed that he became my “account executive”. Whenever I sent an email or called he was the one who responded. That is great. Howell, was able to answer my 3-4 questions and informed me of things I had not known or which I had forgot. Your newsletter just informed me that special programming for motion sensors in the stay mode. Great!! Keep up the good work.

  66. Peter M. Rogers

    Willis – Thanks: excellent questions.

    Yes, there is a way to program a delay with the motion sensors, we would just need to put the sensor in a different programmable “group.” The ability for the control panel to accept different sensor “groups” allows a security system to be customized for how our customers want their systems to behave for their lifestyle and home.

    Some customers choose to have their motion sensors on at night to protect an area of the house that is vulnerable – this can be done with the STAY option. Taking this a step further, if a customer has multiple motion sensors, they are able to activate some motion sensors in one area of the house, and not activate other sensors in other areas of the house. This would protect the area of the house that no one would walk around at night (i.e. a basement). All of this can be arranged with the “groups” mentioned earlier by a customer support representative at the time of activation, or at any time thereafter.

    The motion sensors have infrared beams that span a 90 degree area from the center point of the motion sensor. The beam is mostly parallel to the ground but also has a “look-down” feature making it harder for an intruder to sneak by – or under the beam array. You are correct about the way it works: the sensor has sophisticated processing built into it that will discriminate between a human sized “warm” object and a smaller one, using ~40 lb. as the threshold. However, if a cat or dog is very active (i.e. jumping onto furniture), the animal may present a larger image and trigger the sensor. That is to say, your cat walking up the stairs should present no problem. But two cats conducting an airborne free-for-all may just set the system off. That’s why placement becomes so important.

    Thanks again for your questions!

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