Angry Consumer Attacks ADT Sales Representative over Contract

Posted by , , at 4:57 pm

Many of us have probably lost our patience – and perhaps our temper – with a door-to-door salesperson at some point. And these days, there are more salespeople than ever selling alarm systems and services. Lots of them are “door knockers,” canvassing neighborhoods for the next target, and several of those door knocking companies have been in big trouble for using pressure tactics and less than ethical methods to sell (here’s a great post on that score). Other alarm sales people are merely responding to a homeowner requesting an in-home demonstration. But just because the consumer asked for the visit, there’s no guarantee that it will go well – as shown by this story from Harris County, Texas, about an ADT alarm salesman who must be second-guessing his career choice.

A salesman going about his regular sales business came across one very angry customer who wasn’t particularly happy with the estimate provided for his security system. The man, who didn’t like the contract, lunged at the salesman with a fork, bit off part of his ear and broke 10 of his ribs before “three deputies and two tasers” managed to pull him off.

Bit off part of his ear, and broke ten ribs? Now that is one unhappy homeowner. I’ve heard of lots of ADT customers being very unhappy about service after the fact, but not before they even sign the contract! And apparently that contract was the source of the incident.

What Started the Altercation

According to the complaint, [ADT Sales representative] Yaqub Bham went to David Neinberg’s residence. Nienberg had solicited ADT’s service, and in response ADT dispatched Bham to Nienberg’s residence to provide him with a quote for residential security services.

So far, so good. And it sounds like this was a request to the “real” ADT, not one of their many “authorized dealers” who operate around the US under the ADT umbrella. It’s important to know the difference, by the way.

What Happened Next

Nienberg became angry while reviewing the contract for a security system. When Bham offered to change the contract or draw up another one, Nienberg took Bham’s backpack with his vehicle keys in it, and refused to surrender it. Nienberg then lunged at Bham with a fork. Nienberg’s relatives took the fork away, but Nienberg nevertheless managed to get Bham in a choke hold, and was able to beat him and bite him.

Bodily Harm – over an Alarm Contract?

Even after police arrived at his residence, Nienberg refused to let go of Bham. Ultimately, it took three deputies and two tasers to pull Nienberg off of Bham. As a result of the attack, a portion of Bham’s ear was bitten off by Nienberg, and he broke 10 ribs. Yaqub Bham sued David Nienberg in Harris County Court.

As I’ve said here before, FrontPoint has never sold door-to-door – so fortunately our security consultants have never been subjected to treatment like this. What happened to Mr. Bham is enough to make any door knocker think twice, especially since this homeowner asked for the meeting in the first place! But homeowners can also be at risk from burglars posing as alarm salespeople, and this happens: it’s safer to shop on-line, where you can quickly learn why FrontPoint is the nationwide leader in interactive, wireless home security: our long list of five-star reviews spells out very clearly what makes us the #1 ranked alarm company in the US. Being on top means we have to prove ourselves in every aspect of our business – with systems that are safer, smarter, simpler, more affordable, and virtually impossible to defeat. And best of all, you never have to wonder if that shady person at your door is from FrontPoint – he’s not. Don’t let him in, and please do not bite him!

 

Comments (16)

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  1. Cindy

    Adt is an excellent alarm company! I have been with adt for 20 years plus family and friends.
    Your alarm and the rest is high pressured and cannot be trusted.
    Stop pretending you are better. My neighbor had your alarm and others but Adt was the best in response and service.

    • Peter M. Rogers

      Cindy – thanks very much for your comment. I am certainly glad that ADT has taken good care of you and others you know. However, I think you have mistaken FrontPoint for another company if you think we utilize high pressure sales tactics. In fact, just the opposite is true: we are known for taking a refreshingly consultative and transparent approach, and bend over backwards to educate our prospective customers before they make a decision. The way we market and sell our products and services is one of the main reasons that we have the lowest cancellation rates of any nationwide alarm company – only a fraction of ADT’s reported cancellation rate of 13.2%. By the way, that means ADT is losing about one out of every 7.5 customers every year – well above the industry average cancellation rate. With their size and resources, they should be lower than other companies, but they are higher – and a big reason is poor service, as you can easily learn from countless online reviews. Of course, your experience is what matters to you, and we realize that. Frankly, we wish ADT were better – it would be beneficial for the overall reputation of the alarm industry if the biggest player led the way with quality service for all its customers. Thanks again for your comment.

  2. Cindy

    Adt is an excellent alarm company! I have been with adt for 20 years plus family and friends.
    Your alarm and the rest is high pressured and cannot be trusted.
    Stop pretending you are better. My neighbor had your alarm and others but Adt was the best in response and service.

    • Peter M. Rogers

      Cindy – thanks very much for your comment. I am certainly glad that ADT has taken good care of you and others you know. However, I think you have mistaken FrontPoint for another company if you think we utilize high pressure sales tactics. In fact, just the opposite is true: we are known for taking a refreshingly consultative and transparent approach, and bend over backwards to educate our prospective customers before they make a decision. The way we market and sell our products and services is one of the main reasons that we have the lowest cancellation rates of any nationwide alarm company – only a fraction of ADT’s reported cancellation rate of 13.2%. By the way, that means ADT is losing about one out of every 7.5 customers every year – well above the industry average cancellation rate. With their size and resources, they should be lower than other companies, but they are higher – and a big reason is poor service, as you can easily learn from countless online reviews. Of course, your experience is what matters to you, and we realize that. Frankly, we wish ADT were better – it would be beneficial for the overall reputation of the alarm industry if the biggest player led the way with quality service for all its customers. Thanks again for your comment.

  3. rony

    Hello,
    Thank you four nice writing Wireless Home Security – Angry Consumer Attacks ADT Sales Representative over Contract. It will help me for my research on Recycle.
    Thanks.
    http://secureyourhome.com.au

    • Peter M. Rogers

      You are most welcome – and we send our best to you and the others in Australia!

  4. rony

    Hello,
    Thank you four nice writing Wireless Home Security – Angry Consumer Attacks ADT Sales Representative over Contract. It will help me for my research on Recycle.
    Thanks.
    http://secureyourhome.com.au

    • Peter M. Rogers

      You are most welcome – and we send our best to you and the others in Australia!

  5. Alan Draper

    Wow, pretty insane. There are definitely plenty of crazies out there!

    • Peter M. Rogers

      Alan – That’s what I thought as well, when I read the story. Sure adds an element of uncertainty to the life of a door knocker, or any-in-home sales representative!

  6. Alan Draper

    Wow, pretty insane. There are definitely plenty of crazies out there!

    • Peter M. Rogers

      Alan – That’s what I thought as well, when I read the story. Sure adds an element of uncertainty to the life of a door knocker, or any-in-home sales representative!

  7. Laura

    I recently cancelled my ADT account and was about to hang up when the sales rep told me not to cancel because it was ” a small cost for your LIFE” out of desperation to get me to stay.. Yeah that didn’t work and i really didn’t appreciate the mental mindtatics salespeople are playing right now … door to door doesn’t work and neither does mental warfare..

    • Peter M. Rogers

      Laura – Thanks for your comment. We have found that the best way to provide products and services is to be completely transparent, answer all questions, explain everything, and then let the consumer make the choice. It’s better for everyone that way – and in the case of FrontPoint, it has given us the lowest cancellation rate in the alarm industry. Smart homeowners don’t want to feel pressured into a decision – either at the time of purchase, or when it’s time to renew a service. I just heard that another of the larger “door knocker” alarm companies may be on the ropes, and the reason: high cancellations. Thanks again.

  8. Laura

    I recently cancelled my ADT account and was about to hang up when the sales rep told me not to cancel because it was ” a small cost for your LIFE” out of desperation to get me to stay.. Yeah that didn’t work and i really didn’t appreciate the mental mindtatics salespeople are playing right now … door to door doesn’t work and neither does mental warfare..

    • Peter M. Rogers

      Laura – Thanks for your comment. We have found that the best way to provide products and services is to be completely transparent, answer all questions, explain everything, and then let the consumer make the choice. It’s better for everyone that way – and in the case of FrontPoint, it has given us the lowest cancellation rate in the alarm industry. Smart homeowners don’t want to feel pressured into a decision – either at the time of purchase, or when it’s time to renew a service. I just heard that another of the larger “door knocker” alarm companies may be on the ropes, and the reason: high cancellations. Thanks again.